# SME Client Manager

**Company**: Cigna Healthcare
**Location**: Dubai, United Arab Emirates
**Job type**: full-time
**Category**: Insurance
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Dubai-United-Arab-Emirates/SME-Client-Manager---Cigna-Healthcare_26013597-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/sme-client-manager-6882c0b5-9bf/

## Description

We are seeking an experienced SME Client Manager to join our team in Dubai, United Arab Emirates. As an SME Client Manager, you will be responsible for managing a portfolio of SME clients, engaging with brokers and clients regularly, and providing service and support to ensure business excellence.

**Key Responsibilities:**

- Manage a portfolio of SME clients and engage with brokers and clients regularly

- Provide service and support to ensure business excellence for the organisation

- Conduct strategic meetings on topics such as retention rate, success, and challenges

- Build and maintain relationships with brokers and internal customers

- Pro-actively manage and negotiate renewals for the SME portfolio

- Understand Compliance requirements in the GCC and identify potential risks

- Develop and maintain strong relationships with clients through regular communication

- Conduct strategic meetings with brokers to review retention rates, successes, and challenges

- Take the lead in day-to-day enquiries for assigned portfolio

- Look for growth opportunities throughout the year with existing groups

- Ensure accurate database management, including Salesforce

- Responsible for the entire renewal process for the assigned portfolio and achieve financial targets

**Requirements:**

- Excellent communication skills, written and verbal

- Influencing and negotiating skills

- Ability to work well under pressure

- Experience in data collation and statistical analysis

- Strong interpersonal skills

- Ability to take ownership and demonstrate initiative

- Prioritisation and time management skills

- Sound knowledge of Excel and Word

- Basic Microsoft applications - Outlook, Word, Excel

- Interpersonal and team working skills

- Customer focus

- Regulatory expertise

- Knowledge of processes, procedures, and systems

- Good business/product knowledge

- Coaching skills

- Organisational skills

- Influencing skills

- Supervisory skills

- Basic leadership and management skills

- Good time management

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## Skills

### Required
- Communication
- Influencing
- Negotiating
- Data Analysis
- Interpersonal Skills
- Time Management
- Microsoft Office
- Regulatory Expertise

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Dubai-United-Arab-Emirates/SME-Client-Manager---Cigna-Healthcare_26013597-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)