# Technical Success Manager- ANZ

**Company**: Zscaler
**Location**: Bangalore, IND
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zscaler/jobs/5239087007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6876d4d7-d24

## Description

Zscaler is looking for an experienced Technical Success Manager (TSM) to join their team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department.

The successful candidate will serve as a strategic technical advisor, deeply understanding customer goals to align Zscaler solutions and drive long-term satisfaction. By building strong stakeholder relationships and providing proactive recommendations, the TSM will ensure customers realize the full value of the Zscaler platform.

Key responsibilities:

- Understand customer goals, technical challenges, and business needs to align Zscaler solutions and drive overall satisfaction

- Build deep relationships with key stakeholders, conduct periodic reviews, and identify strategic growth opportunities

- Anticipate technical hurdles, provide proactive recommendations, and implement risk mitigation strategies

- Master Zscaler products and services to contribute best-practice content for internal and customer-facing Knowledge Bases

- Collaborate across Sales, Support, and Product teams to ensure a seamless and high-impact customer experience

The ideal candidate will thrive in ambiguity, act like an owner, be a problem-solver, a high-trust collaborator, and a learner.

Minimum qualifications:

- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions

- 5+ years of experience in customer-facing roles with a proven blend of technical expertise and account management

- Demonstrated experience leading product feature implementations and driving best-practice adoption

- Proficiency with operating systems including Linux, Unix, and Free BSD

- Hands-on experience troubleshooting network issues using tools like Ping, Traceroute, and MTR

- Solid understanding of core networking protocols such as HTTP, SMTP, FTP, and DNS

Preferred qualifications:

- Demonstrated curiosity and active exploration of AI tools

- Experience leading discovery discussions, building high-level and low-level designs, and managing large-scale migrations

- In-depth understanding of enterprise infrastructure and cloud security technologies including SASE, SSE, and ZTNA

- Expertise in open-source system administration and authentication protocols like SAML, LDAP, and OAuth

Zscaler offers comprehensive and inclusive benefits to meet the diverse needs of their employees and their families, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks.

## Skills

### Required
- AI/ML technologies
- customer-facing roles
- technical expertise
- account management
- Linux
- Unix
- Free BSD
- networking protocols

### Nice to have
- AI tools
- discovery discussions
- large-scale migrations
- SASE
- SSE
- ZTNA
- open-source system administration

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zscaler/jobs/5239087007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)