# Field Service Engineer

**Company**: Ford Motor Company
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $63,480-$166,200
**Category**: Engineering
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/66426?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_685846ac-510

## Description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

As a Field Service Engineer, you’ll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where you’ll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience.

**Responsibilities**

You’ll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:

- Routine Dealership Visits & Service Performance

- Technical & Repair Assistance

- Legal, Customer Relations & Dispute Resolution Support

**Consultative & Process Improvement Initiatives**

Beyond repair support, you’ll play a key consultative role with dealership leadership:

- Technician Training & Development

- Root Cause & Process Analysis

- Warranty & Service Process Optimization

- Tools, Equipment & Technician Programs

**Qualifications**

**Minimum**

- Bachelor’s degree

- 2+ years of automotive dealership diagnosis and repair experience.

- Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire.

- Valid, unrestricted driver’s license.

- Ability to operate manual transmission vehicles.

- Ability and willingness to travel with overnight stays on a weekly basis.

- 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint).

- Strong interpersonal skills, with the ability to:

+ Command respect in the shop and the boardroom   + Influence without direct authority   + Navigate difficult conversations with dealership leaders, technicians, and customers

**Even better, you may have...**

- Bachelor's degree in automotive-related field, such as (but not limited to):

+ Automotive Technology   + Automotive Technology Management   + Field Service Operations   + Advanced Vehicle Systems   + Automotive Engineering   + Automotive Engineering Technology   + Automotive Service Technology   + Automotive Industry Management

- Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel.

- Automotive Service Excellence (ASE) certifications in one or more of the following:

+ A, C, E, G, H, L, T, X series

- 5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.

- Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.

- Strong professionalism and customer-facing skills, including:

+ Service and customer interface experience   + Comfort working with dealership leadership, customers, and cross-functional Ford teams

**Benefits**

- Immediate medical, dental, vision and prescription drug coverage

- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

- Vehicle discount program for employees and family members and management leases

- Tuition assistance

- Established and active employee resource groups

- Paid time off for individual and team community service

- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

- Paid time off and the option to purchase additional vacation time.

**Salary**

This position is a range of salary grades 6-8 and ranges from $63,480-$166,200.

## Skills

### Required
- automotive diagnosis and repair
- Microsoft 365
- interpersonal skills
- problem-solving

### Nice to have
- Ford-specific Automotive Repair Technical Training
- ASE certifications
- vehicle diagnosis and repair experience

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