# Duty Manager

**Company**: AccorHotel
**Location**: Jaipur, RJ
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161329189-duty-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/duty-manager-68504bef-b8d/

## Description

As a Duty Manager at AccorHotel in Jaipur, India, you will play a crucial role in ensuring the smooth operation of the Front Desk and providing exceptional guest experiences.

Your responsibilities will include:

- Conducting daily briefings with team members to ensure they have all the necessary information

- Managing and supervising Front Desk staff to deliver high-quality service and meet department standards

- Reviewing and analyzing workflow and standards to identify areas for improvement

- Analyzing rate variance reports to ensure effective revenue control and approving discounts and rebates

- Communicating with the Front Office Manager on guest services and hotel operations

- Ensuring accurate documentation of guest-related issues

- Supervising shift handover procedures and coordinating with other departments as needed

- Providing management presence and handling guest needs and complaints efficiently

- Assisting with guest relations and inspecting the front and back of house for cleanliness and orderliness

- Ensuring front-line staff comply with marketing techniques and maximize sales

- Monitoring guest credit and resolving any discrepancies

- Coordinating full-house situations and handling overbooking and relocations

To qualify for this role, you will need:

- At least 3 years of relevant experience in the hotel industry, with a strong background in Front Office operations and procedures

- Previous experience using Opera PMS

- A diploma in Hospitality Management or Business Administration is preferred but not necessary

- Strong working knowledge of Microsoft Outlook and Microsoft Office

- Experience supervising, coaching, and developing team members

- Excellent communication and relationship-building skills

- Strong guest service, complaint handling, and conflict-resolution skills

- Understanding of daily revenue balancing and financial procedures

- Ability to work independently and make decisions regarding guest and team safety and wellbeing

- Strong time-management, organizational, and decision-making skills

- Genuine passion for hospitality and delivering an excellent guest experience

- Strong personal integrity and ability to maintain confidentiality

- Flexibility to work across a seven-day operation, including weekends and public holidays

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## Skills

### Required
- Opera PMS
- Microsoft Outlook
- Microsoft Office
- Supervision
- Communication
- Guest Service
- Complaint Handling
- Conflict Resolution
- Time Management
- Organizational Skills

### Nice to have
- Diploma in Hospitality Management
- Diploma in Business Administration

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161329189-duty-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)