# Senior Solution Architect, Professional Services

**Company**: Freshworks
**Location**: San Mateo, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $160,000–$230,000 USD + Commissions
**Category**: Consulting
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000151673419-senior-solution-architect-professional-services?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6840bd60-5c4

## Description

Organizations everywhere struggle with the costs and complexities of software solutions that promise to simplify their lives. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.

As a Senior Solution Architect in Freshworks Professional Services, you will serve as a trusted advisor to customer executives and technical leaders throughout the customer lifecycle. You will help customers design the right technical solutions and navigate the process and organizational changes required to successfully adopt technology and achieve measurable business outcomes.

Responsibilities:

- Serve as a trusted advisor to CIOs, CTOs, business executives, and senior technical stakeholders, connecting technology decisions to business outcomes.

- Lead discovery and solution architecture engagements, translating customer objectives into scalable technical designs and implementation strategies.

- Guide customers through organizational change, including technology adoption, process transformation, stakeholder alignment, governance, and evolving ways of working.

- Provide technical and consulting leadership throughout implementation, helping teams navigate complex architecture decisions, delivery risks, and customer escalations.

- Partner with Sales and Solution Engineering to ensure opportunities are accurately scoped, technically feasible, and positioned for successful delivery.

- Create architecture diagrams, process flows, integration designs, and other technical documentation to guide implementation teams.

- Identify opportunities to optimize and expand deployed solutions as customer needs and organizations evolve.

- Advise customers on AI, automation, and agentic capabilities, including the data, governance, security, adoption, and operational considerations required for successful deployment.

- Mentor architects and consultants and help establish Professional Services best practices across the Americas.

- Serve as a senior escalation point for complex customer engagements, partnering across Professional Services, Sales, Customer Success, Support, and Product/Engineering.

Qualifications:

- Significant experience in Professional Services, technology consulting, solution architecture, or enterprise SaaS delivery.

- Strong knowledge of IT Service Management (ITSM) and/or Enterprise Service Management (ESM).

- Experience leading complex enterprise customer engagements from discovery and architecture through implementation and adoption.

- Professional Services leadership experience, including leading or mentoring consultants and architects, managing complex customer portfolios, or developing consulting practices.

- Demonstrated ability to advise C-suite executives and senior technical stakeholders on complex technology and transformation initiatives.

- Experience helping customers navigate organizational change, process transformation, technology adoption, and stakeholder alignment.

- Strong solution architecture skills across SaaS, cloud, enterprise integrations, APIs, workflows, and automation.

- Ability to communicate complex technical decisions and trade-offs clearly to both executive and technical audiences.

- ITIL certification or demonstrated ITIL/service-management expertise preferred.

- Ability to travel 25% of the time for customer and internal meetings.

Additional Information: The annual salary range for this position is $160,000–$230,000 USD + Commissions. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.

## Skills

### Required
- IT Service Management
- Enterprise Service Management
- solution architecture
- SaaS
- cloud
- enterprise integrations
- APIs
- workflows
- automation
- ITIL

### Nice to have
- ITIL certification

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000151673419-senior-solution-architect-professional-services?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)