# Rooms Division Supervisor (Japanese Speaking)

**Company**: Princesscruises
**Location**: New York, New York
**Work arrangement**: onsite
**Job type**: fixed term contract

**Apply**: https://princesscruises.pinpointhq.com/en/postings/cfdd6306-f9e7-43c2-b843-e296658a3ed9?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_67c8279e-7c5

## Description

Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

## Key Responsibilities

- Ensure that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers' staterooms are always upheld.

- Co-own and monitor the Housekeeping performance through the Quality Assurance strategy and company issued standards.

- Perform daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.

- Drive and optimize the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.

- Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers' rooms, including problem resolution and all Service Excellence related guest inquiries.

- Regularly monitor guest feedback, Service Excellence platform, and OBE information to identify trends that might compromise the guest experience.

- Ensure guest group activities and setups performed by personnel always meet the required standards and time frame.

- Identify and communicate furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).

- Consistently exceed the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points, and mitigating negative surprises.

- Ensure utilization of Princess MedallionClass products, services, and applications to drive engagement in delivering a guest and teammates centric experience.

- Enforce accountability and ownership of the Service Excellence platform and philosophy.

- Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship-specific post-cruise complaints.

- Partner closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies.

## Skills, Knowledge & Expertise

- Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.

- Must have a clear understanding of Public Health and Environmental requirements relating to the servicing of public areas.

- Excellent command of the English language, both verbal and written.

- Good command of the Japanese language, both verbal and written.

## Benefits

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:

- A competitive salary package.

- Your own comfortable double cabin - your private space to relax and recharge.

- Company-paid travel to and from the ship, so you can focus on the journey ahead.

- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

- A vibrant recreation and welfare program designed to support your well-being and work-life balance.

- Access to exceptional learning and development opportunities to grow your skills and advance your career.

- The chance to travel the world, exploring exciting destinations while doing what you love.

- A welcoming, inclusive, and dynamic work environment where your contributions are valued.

## Skills

### Required
- Housekeeping
- Public Health
- Environmental requirements
- OCEAN Hospitality
- GuestView Housekeeping
- Quality Assurance
- Service Excellence
- Japanese language

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Source: [Apply at princesscruises.pinpointhq.com](https://princesscruises.pinpointhq.com/en/postings/cfdd6306-f9e7-43c2-b843-e296658a3ed9?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)