# Customer Support Representative

**Company**: AI Acquisition
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q137175740

**Apply**: https://jobs.workable.com/view/o8FQMweLKLtLBj8K2R27bc/remote-customer-support-representative-in-poland-at-ai-acquisition?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_67aa8dc1-90c

## Description

AI Acquisition is a global category leader in AI service provider enablement, operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace. We help entrepreneurs, agencies, and SMBs launch and scale AI-powered businesses by providing end-to-end growth infrastructure across sales, marketing, CRM, and go-to-market execution.

We're hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients. This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience.

Key Responsibilities:

- Manage live chat and support channels, ensuring fast and accurate responses

- Resolve client queries efficiently while maintaining a high standard of communication

- Escalate complex issues to the appropriate teams when needed

- Identify and troubleshoot client issues across platform usage, onboarding, and workflows

- Handle support tickets and follow through until resolution

- Flag recurring issues or bugs to internal teams

- Contribute to improving FAQs and knowledge base content

- Document new solutions and recurring fixes to support team scalability

- Maintain accurate records of interactions in support systems

- Support internal teams with insights on client feedback and common pain points

- Ensure adherence to SLAs (response time, resolution time, quality standards)

Requirements:

- 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles

- Experience handling live chat or ticket-based support environments

- Experience in SaaS, PaaS, AI, or tech environments

- Experience working with global teams across time zones

- Experience managing multiple concurrent support conversations or tickets

- Strong written English communication skills

- Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)

- Exposure to CRM tools and customer workflows

- Basic understanding of AI tools or automation workflows

- Fluent in English

- Available during Eastern Time business hours

Benefits:

- Remote-first environment with global exposure

- Opportunity to grow within Customer Success and Operations

## Skills

### Required
- Customer Support
- Client-facing
- Live Chat
- Ticket-based support
- SaaS
- PaaS
- AI
- English communication
- Intercom
- Zendesk
- Freshdesk
- CRM tools
- AI tools

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/o8FQMweLKLtLBj8K2R27bc/remote-customer-support-representative-in-poland-at-ai-acquisition?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)