# Program Manager (Organizational Effectiveness)

**Company**: Southern Company
**Location**: Virginia Beach, VA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Energy

**Apply**: https://emje.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/SouthernCompanyJobs/job/21351?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_678935eb-c7b

## Description

We are seeking a highly organized, strategic, and results-driven Program Manager to lead key operational initiatives that enhance organisational effectiveness, improve business performance, and strengthen cross-functional collaboration.

This role will serve as a trusted partner to leadership by driving process improvements, supporting workforce planning initiatives, enhancing knowledge management practices, and ensuring operational continuity across the organisation.

The ideal candidate is a proactive problem solver who can manage complex initiatives, influence stakeholders, leverage technology and AI-driven solutions, and translate business needs into scalable, sustainable processes.

**Key Responsibilities**

- Lead and execute initiatives that improve organisational effectiveness, operational efficiency, and overall business performance.

- Serve as a support advocate for billing resolution efforts by researching issues, tracking discrepancies, engaging stakeholders, and providing clear talking points to support consistent communication and timely resolution.

- Support the adoption and integration of Everyday AI tools and technologies to enhance productivity, reporting capabilities, and operational workflows.

- Design, develop, and maintain organisational processes, workflows, and documentation that promote consistency, scalability, and operational excellence.

- Foster effective communication and collaboration across departments, leadership teams, and key stakeholders.

- Support succession planning efforts by identifying operational risks, documenting critical knowledge, and strengthening workforce continuity plans.

- Lead knowledge transfer initiatives to preserve institutional expertise and ensure seamless transitions during organisational changes.

- Monitor workforce trends, attrition metrics, and organisational movement, providing insights and recommendations to support retention and workforce strategies.

- Evaluate program performance, identify improvement opportunities, and recommend solutions that drive measurable results.

- Develop executive-level reports, track key deliverables, and promote accountability across strategic initiatives and operational priorities.

**Education & Experience Requirements**

- Bachelor's degree in Business Administration, Organisational Leadership, Human Resources, Management, Communications, Information Systems, or a related field required.

- Master's degree in Business Administration (MBA), Organisational Development, Project Management, or a related discipline preferred.

- Relevant professional certifications such as PMP, Lean Six Sigma, Change Management, or AI-related certifications are a plus.

- Minimum of 5-8 years of experience in program management, business operations, organisational effectiveness, workforce planning, process improvement, or a related field.

- Experience leading cross-functional initiatives and collaborating with stakeholders across multiple business functions.

- Demonstrated experience developing and implementing operational processes, workflows, and governance models.

- Experience creating executive-level reports, dashboards, business insights, and performance metrics.

- Experience supporting organisational change, knowledge management, succession planning, or workforce continuity initiatives preferred.

- Experience leveraging technology, automation tools, and AI-enabled solutions to improve operational efficiency preferred.

- Strong background in project management, process improvement, and organisational transformation initiatives.

**Working Conditions/Physical Requirements:**

- The incumbent works a hybrid schedule in the office/on-site 4 days per week with 1 remote day from home and subject to change per business needs.

- Infrequent Traveler (0-5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

## Skills

### Required
- Project Management
- Process Improvement
- Organizational Effectiveness
- Workforce Planning
- Knowledge Management
- AI-driven Solutions
- Microsoft Office Suite
- Power BI
- Tableau
- AI-enabled Productivity Tools

### Nice to have
- Utility
- Natural Gas
- Energy Industry Experience
- Workforce Analytics
- Attrition Reporting
- Organizational Effectiveness Programs

---

Source: [Apply at emje.fa.us6.oraclecloud.com](https://emje.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/SouthernCompanyJobs/job/21351?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)