# Lead Navigator

**Company**: Princesscruises
**Location**: New York, New York
**Work arrangement**: onsite
**Job type**: fixed term contract

**Apply**: https://princesscruises.pinpointhq.com/en/postings/fe165a97-4bd0-4525-9b1e-82ad9ca9cdaf?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6753ea9e-01d

## Description

Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. As a Lead Navigator, you will be responsible for driving a personalized guest and teammate-centric experience culture, reducing friction points and mitigating negative surprises.

## Key Responsibilities

- Supports the Guest Services Director by driving a personalized guest and teammate-centric experience culture, reducing friction points and mitigating negative surprises.

- Ensures utilization of Princess MedallionClass products, services, and applications to drive engagement in delivering a guest and teammates-centric experience.

- Listens to guest concerns with empathy and always demonstrates genuine interest.

- Promptly responds to guest requests and concerns and takes appropriate follow-up action.

- Maintains a high level of knowledge of OceanMedallion and the MedallionClass Vacation experience.

- Fully embraces the Service Excellence platform and philosophy.

- Stays updated on changes and improvements to the MedallionClass Vacation experience.

- Identifies opportunities to improve processes; learns and applies new skills to improve the quality and efficiency of day-to-day activities.

- Reports directly to the Guest Services Director.

- Applies knowledge of guest service, company products, and policies and procedures to resolve Guest concerns.

## Skills, Knowledge & Expertise

- Demonstrated ability to speak effectively before large groups of people

- Strong microphone skills

- Command of the English language, both verbal and written

- Two years of experience in a hotel or resort guest-facing role preferred

- Proven leadership skills required

- Demonstration of OCEAN knowledge

- Proficiency in the use of computer-based programs

## Benefits

- A competitive salary package

- Your own comfortable single cabin - your private space to relax and recharge

- Company-paid travel to and from the ship, so you can focus on the journey ahead

- Access to exclusive areas and benefits onboard (depending on the rank and occupational group)

- A vibrant recreation and welfare program designed to support your well-being and work-life balance

- Access to exceptional learning and development opportunities to grow your skills and advance your career

- The chance to travel the world, exploring exciting destinations while doing what you love

- A welcoming, inclusive, and dynamic work environment where your contributions are valued

## Skills

### Required
- Demonstrated ability to speak effectively before large groups of people
- Strong microphone skills
- Command of the English language, both verbal and written
- Two years of experience in a hotel or resort guest-facing role
- Proven leadership skills
- Demonstration of OCEAN knowledge
- Proficiency in the use of computer-based programs

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Source: [Apply at princesscruises.pinpointhq.com](https://princesscruises.pinpointhq.com/en/postings/fe165a97-4bd0-4525-9b1e-82ad9ca9cdaf?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)