# CX Operations Analyst

**Company**: Braze
**Location**: São Paulo
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8264994?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_674de0e7-1c9

## Description

At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences. We're seeking a CX Operations Analyst to play a vital role in enhancing the operational efficiency of the CX Operations team.

**Role Overview** As a CX Operations Analyst, you will provide essential support in day-to-day operations, ensure the accuracy of Customer and Customer Success CRM data, and support strategic business initiatives. Your strong analytical capabilities and executive presence will be crucial in translating complex data into actionable leadership insights, automating workflows, and maintaining scalable operations.

**Key Responsibilities**

- Provide timely and effective day-to-day operational support to drive value to internal and external customers of CX Operations.

- Partner with CX Operations team and CS Leadership to design equitable account territories, conduct weekly data audits, and execute hierarchy changes in the CRM.

- Independently audit and identify opportunities for process improvements, system automation, and operational efficiency within existing CX & renewals workflows.

- Translate CRM Account data into clear reports and dashboards for CX Management to highlight visibility for strategic decision-making.

- Take full ownership of the accuracy and completeness of CRM and CSP data, establishing standards and records needed for scalable, auditable processes.

- Identify opportunities to integrate AI tools into daily operations to automate routine tasks, accelerate data analysis, and maximize productivity.

- Lead the creation of clear process documentation and drive enablement programs to train internal CX & Operations teams on business-critical workflows and tool adoption.

**Requirements**

- Demonstrated experience in customer operations, support, sales operations, revenue operations, or business operations, preferably within a SaaS or tech environment.

- Hands-on proficiency with CRM platforms, with Salesforce strongly preferred.

- Intermediate to advanced proficiency in Google Sheets and/or Microsoft Excel.

- Experience leveraging Generative AI tools to build operational efficiencies, automate workflows, and optimize personal productivity.

- Excellent written and verbal communication skills in English.

- Ability to work independently with high autonomy while collaborating effectively with global teams.

**What We Offer**

- Competitive compensation that may include equity.

- Retirement and Employee Stock Purchase Plans.

- Flexible paid time off.

- Comprehensive benefit plans covering medical, dental, vision, life, and disability.

- Family services that include fertility benefits and equal paid parental leave.

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.

- A curated in-office employee experience, designed to foster community, team connections, and innovation.

- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.

- Employee Resource Groups that provide supportive communities within Braze.

- Collaborative, transparent, and fun culture recognized as a Great Place to Work.

## Skills

### Required
- CRM platforms
- Google Sheets
- Microsoft Excel
- Generative AI tools
- Communication
- Collaboration
- Time Management
- Operational Efficiency
- Problem Solving
- Data Management

### Nice to have
- Salesforce
- Customer Engagement platforms
- Braze platform

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8264994?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)