# ERC Generalist (Level 2)

**Company**: Adobe
**Location**: Bangalore
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Bangalore/ERC-Generalist-2_R172276?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_673b2510-f34

## Description

Join Adobe as an ERC Generalist Level 2 and act as the main contact for employee and manager questions. This position offers wide-ranging exposure throughout the HR field, delivering generalist assistance that supports both manager and employee success.

You will handle various HR-related questions about policies, procedures, and programs. You will work closely with Centers of Excellence (COEs) to find and apply effective solutions. The role needs a strong focus on customers, collaboration with regional and global partners, good judgment, and a proactive, data-driven way to anticipate and meet people-related needs in a fast-changing environment.

**Key Responsibilities**

- Attend to employee and manager concerns from start to finish, addressing complex and elevated cases, using strong communication, thoughtful reasoning, and problem-solving capabilities.

- Provide first-level mentoring to employees and managers on employee discretionary policies, and various lifecycle processes and moments that matter

- Deliver consistent, compliant, and high-quality customer service

- Drive operational excellence across case management by ensuring accuracy, efficiency, documentation integrity, and timely resolution.

- Enable and promote self-service by contributing to high-quality, locally relevant knowledge content and support materials.

- Ensure knowledge is accurate, regionally compliant, and continuously improved through structured feedback and collaboration

- Analyze case trends, operational metrics, and employee sentiment data to identify root causes, service gaps, and improvement opportunities.

- Maintain a data-driven approach, using insights to improve employee experience and streamline processes.

- Lead and contribute to India and global cross-functional initiatives aimed at resolving complex scenarios, optimizing workflows, reducing manual effort, and improving service delivery.

- Identify AI and automation opportunities and partner with Technology and collaborator teams to implement scalable solutions.

- Support the development and execution of global processes while ensuring regional alignment and compliance.

- Partner with multiple COE teams to orchestrate solutions across entire employee lifecycle.

- Working with global teams in a highly matrixed global organization.

- Proactively anticipate operational risks and implement preventive, scalable solutions to mitigate impact.

**Key Proficiencies**

- Strong customer-focused approach with a dedication to delivering outstanding employee experience

- Proactive approach with the ability to anticipate needs and act with ownership

- Effective written and verbal communication skills

- Practical problem-solving capability with good judgment

- Critical thinking and analytical ability

- Ability to clearly articulate problem areas and influence collaborators toward solutions

- Strong solution-oriented focus with a continuous improvement approach

- Empathy and sensitivity when handling employee matters

- Ability to collaborate effectively across teams and functions

- Comfort operating in ambiguity and navigating complex scenarios

- Ability to thrive in a fast-paced, evolving environment

## Skills

### Required
- HR Generalist
- Employee Experience
- Customer Service
- Problem-solving
- Communication
- Analytical Ability
- Collaboration

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Source: [Apply at adobe.wd5.myworkdayjobs.com](https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Bangalore/ERC-Generalist-2_R172276?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)