# Receptionist

**Company**: Cranbrook Surgery
**Location**: Ilford, Essex
**Job type**: part-time
**Salary**: Depending on experience
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A1783-26-0000?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_67396062-5ad

## Description

Join our friendly team at Cranbrook Surgery and make a real difference to our patients and local community. We are looking for a welcoming, organised and motivated Receptionist/Administrator with previous GP surgery experience, who enjoys helping people and working as part of a supportive team.

You will be the first point of contact for patients, assisting with appointments, telephone enquiries and essential administrative tasks, while also supporting the Practice Manager with the day-to-day running of the surgery. This is a rewarding opportunity to use your existing skills, develop your experience and contribute to delivering a high-quality service to our patients.

**Main Duties:**

- Welcome patients and manage appointments and telephone enquiries.

- Maintain accurate patient records and process correspondence.

- Provide general administrative support to GPs and clinical staff.

- Support the Practice Manager with daily operations, staff records, training records and administrative tasks.

- Maintain confidentiality and follow NHS policies and procedures.

- Provide a professional, helpful and compassionate service to patients.

**Essential Requirements:**

- Previous experience working in a GP surgery.

- Good communication, organisation and IT skills.

- Knowledge of GP clinical systems, preferably EMIS Web.

- Ability to work independently and as part of a team.

- A professional, flexible and confidential approach.

**Person Specification:**

- Reliable, punctual and flexible.

- Friendly, polite and patient-focused.

- Able to work independently and as part of a team.

- Professional approach to confidentiality and sensitive information.

- Willing to undertake mandatory training and ongoing development.

**Benefits:**

- Friendly team environment

- Opportunity to contribute to high-quality patient care in the local community

## Skills

### Required
- GP clinical systems
- EMIS Web
- Microsoft Office
- communication skills
- organisational skills

### Nice to have
- problem-solving skills
- decision-making skills
- additional language skills

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A1783-26-0000?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)