# Repairs & Maintenance Co-ordinator

**Company**: London Borough of Redbridge
**Location**: London Borough of Redbridge
**Work arrangement**: onsite
**Job type**: Full time
**Salary**: GBP 39,519 - 40,575 per year
**Category**: Facilities & Maintenance
**Industry**: Other

**Apply**: https://www.jobsgopublic.com/job/repairs-maintenance-co-ordinator-107894?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_671eed36-785

## Description

We are seeking a Repairs & Maintenance Co-ordinator to play a pivotal role in supporting managers to ensure delivery of a first-class service to all tenants and leaseholders, whilst meeting all regulatory & statutory requirements.

**About the Role:** As a Repairs & Maintenance Coordinator you will work closely and in a proactive manner with internal and external stakeholders to ensure all Repairs & Maintenance cases are dealt with effectively and you will be responsible for providing comprehensive support and administering across all areas of Repairs & Maintenance.

**Overview of the role:**

- To ensure all documentation is recorded and held in line with legislation and best practice

- Act as first point of contact for your area of Repairs & Maintenance for stakeholders.

- Repairs & Maintenance Case Management – Receive and log complex Repairs & Maintenance reports, schedule inspections, develop action plans, and monitor progress to ensure adherence to timelines and quality standards.

- Decant Coordination – Manage utility disconnections and reconnections and provide ongoing tenant support throughout the process. Liaising with Housing management colleagues throughout.

- Stakeholder Management – Act as the main point of contact for tenants, build strong relationships with contractors and internal teams, and attend meetings to discuss case progress.

- Compliance & Administration – Ensure adherence to housing legislation, maintain accurate financial and case records, and contribute to continuous improvement initiatives.

- Coordinate property inspections and remedial works in response to Repairs & Maintenance complaints.

- Liaise with contractors to ensure remedial works are completed on time and to required standards.

- Communicate effectively with tenants regarding the progress of their Repairs & Maintenance complaints/cases and provide updates where necessary.

- Prepare and submit documentation to support legal proceedings related to Repairs & Maintenance cases.

- Assist in monitoring the performance of contractors and identifying areas for improvement.

- Support the Repairs & Maintenance Service Manager in tracking key performance indicators (KPIs) and preparing reports for senior management.

- Contribute to the continuous improvement of Repairs & Maintenance processes and procedures. Assist with all aspects contract management for the range of serving and maintenance contracts supporting the work of the compliance team.

**About You**

- Minimum of 5 GCSE’s or NVQ level 2 or equivalent.

- Experience in coordinating or supporting housing repairs or Repairs & Maintenance cases.

- Ability and experience in preparing regular statistical and written summary reports and KPI’s for managers and senior managers on progress and problems against targets and objectives.

- Experience of achieving performance indicators and Key Performance Indicators.

- A good understanding of statutory and non-statutory compliance affecting social housing.

- Use of databases, reporting, and use of bespoke models and tools.

- To actively contribute towards the effective and efficient provision of quality services in response to enquiries from both the public and service departments.

## Skills

### Required
- housing legislation
- case management
- stakeholder management
- compliance
- administration
- database management

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/repairs-maintenance-co-ordinator-107894?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)