# First Line IT Support Analyst

**Company**: Co-op
**Location**: Scunthorpe, Lincolnshire
**Work arrangement**: remote
**Job type**: part-time
**Salary**: £26,430
**Category**: IT
**Industry**: Technology

**Apply**: https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1072971?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_671920e7-e61

## Description

We're looking for a First Line IT Support Analyst to join our Wholesale team. As a First Line IT Support Analyst, you'll provide friendly, knowledgeable assistance over the phone and by email, helping to diagnose and resolve issues while delivering an excellent customer experience.

**Job Details:**

- £26,430 (pro rata)

- Remote role with occasional trips to our Scunthorpe office

- Part-time, permanent (18.75 hours per week)

**Responsibilities:**

- Respond to incoming calls and emails from Nisa retailers

- Investigate and troubleshoot technical issues to identify root causes

- Apply first line fixes and follow established support processes

- Escalate unresolved issues to specialist IT colleagues when needed

- Accurately record and maintain all incident details within the service desk system

- Communicate updates clearly with customers and colleagues

- Build your knowledge of the systems and applications used across the business

**Requirements:**

- Experience delivering excellent customer service

- Strong communication and relationship-building skills

- A general interest in technology and IT systems

- A logical and methodical approach to problem-solving

- The ability to stay organised and manage multiple priorities

- A positive attitude and willingness to learn new skills

**Benefits:**

- An annual bonus scheme

- 28 days holiday (pro-rata) plus bank holidays

- A pension with up to 10% employer contributions

- 30% discount on Co-op products and 10% off other brands

- Stream – early access to a percentage of your pay as you earn it

- Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice

- 24/7 colleague support service

- Training and support for your development and career progression

- Cycle-to-work scheme

## Skills

### Required
- customer service
- communication
- problem-solving
- organisational skills

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Source: [Apply at hcnq.fa.em2.oraclecloud.com](https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1072971?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)