# Senior Program Manager

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Senior-Program-Manager--Referrals---Insiders--APAC---JAPAN_JR357266?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6718fbe7-529

## Description

This is a high-impact opportunity to lead two of Salesforce's most strategic recruiting programs, with a primary focus on the APAC and Japan regions.

As the Senior Program Manager for these two programs, you'll run day-to-day operations and support regional strategy across APAC and Japan.

**Responsibilities:**

**Employee Referral Program**

- Champion the Employee Referral Program across APAC and Japan by designing education initiatives and promotional campaigns that grow high-quality referral pipelines in priority business areas

- Manage program branding and communications across Slack, Quip, and email, and handle case intake and resolution for referral inquiries

- Present at new hire orientations, train team members on program operations, and monitor program data to guide promotional strategies and audit service-level agreement (SLA) compliance

- Oversee the referral bonus payout lifecycle, auditing transactions for accurate payouts and alignment with Payroll SLAs

**Insiders Program**

- Own end-to-end operational workflows and intake systems for the Insiders Program, establishing escalation protocols and resolution standards to deliver a strong, candidate-centered experience

- Recruit, onboard, and train employee Insiders, building enablement resources that help employees represent Salesforce culture authentically

- Design and run multi-channel communication campaigns across Slack, email, and internal portals to drive Insider engagement and keep stakeholders aligned

- Build reporting frameworks to track participation, match quality, and candidate sentiment, and use that data to guide process improvements

**Required Qualifications:**

- 6+ years of program management experience in HR, recruiting operations, or talent acquisition, including leading strategic, scalable talent programs

- Fluent in written and spoken English and Japanese to support APAC/Japan stakeholders and local teams

- Demonstrated ability to independently lead complex, cross-functional workstreams, managing multiple priorities with strong attention to detail

- Experience building performance metrics frameworks and using data tools (e.g., Excel, Google Sheets, Tableau) to inform program decisions

**Preferred Qualifications:**

- A proactive, solutions-oriented approach focused on continuous process improvement, operational excellence, and delivering a strong candidate and employee experience

- Strong written and verbal communication skills, with a track record of influencing cross-functional partners and senior leadership without direct authority

- Comfortable adapting to shifting priorities in a fast-paced, ambiguous environment, balancing competing high-impact priorities effectively

- Hands-on experience with recruiting platforms (e.g., Workday) or CRM tools (e.g., Salesforce)

**Benefits:**

- Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best

## Skills

### Required
- program management
- HR
- recruiting operations
- talent acquisition
- English
- Japanese
- Excel
- Google Sheets
- Tableau
- Slack
- Quip
- email

### Nice to have
- recruiting platforms
- CRM tools
- Workday
- Salesforce

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Senior-Program-Manager--Referrals---Insiders--APAC---JAPAN_JR357266?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)