# Operations Associate

**Company**: Lyft
**Location**: Cleveland, OH
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $16.62-$20.77
**Category**: Operations
**Industry**: Automotive

**Apply**: https://job-boards.greenhouse.io/lyft/jobs/8780060002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_66f22d6d-e36

## Description

Flexdrive, a subsidiary of Lyft, is looking for a motivated and organized Operations Associate to join the Cleveland team full-time. The successful candidate will provide quality in-person experiences by serving customers at local Flexdrive facilities, preparing them for the ride-sharing experience.

### Responsibilities:

- Assist customers with the car rental process, including Express Drive customer support, customer arrival/check-in, assigning drivers to rental vehicles, and processing rental returns.

- Prepare Flexdrive rental vehicles for Lyft drivers, including fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents.

- Manage vehicle lot organization, vehicle transportation, and daily rental operations.

- Identify and flag vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners.

- Build trust and work effectively with others to achieve results and team goals.

- Uphold Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand.

- Take initiative and ownership to contribute to team success.

### Experience:

- 1+ year of experience in an in-person customer service role, such as retail, technical support, or hospitality.

- Familiarity with the Cleveland area.

- Excellent customer service and problem-solving skills.

- Clear verbal and written communication skills.

- Patience, problem identification and solving, de-escalating situations, teamwork, and self-governance.

- Team player mentality.

- Valid unrestricted driver's license and satisfactory driving record.

### Benefits:

- Great medical, dental, and vision insurance options.

- Mental health benefits.

- Unlimited paid time off for salaried team members, 15 days for hourly team members.

- 401(k) plan.

- 18 weeks of paid parental leave.

- Pre-tax commuter benefits.

- Lyft Pink - team members get an exclusive opportunity to test new benefits of our Ridership Program.

## Skills

### Required
- customer service
- problem-solving
- communication
- teamwork
- self-governance
- vehicle management

### Nice to have
- proficiency in other languages
- ride-sharing experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/lyft/jobs/8780060002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)