# Customer Service Specialist OEM Key Accounts

**Company**: FUCHS LUBRICANTS GERMANY GmbH
**Location**: Mannheim, BW
**Category**: Operations
**Industry**: Manufacturing

**Apply**: https://jobs.fuchs.com/job/Mannheim-Customer-Service-Specialist-OEM-Key-Accounts-%28mwd%29-BW-68169/1445967433/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_66f11cf9-fd6

## Description

We are seeking a Customer Service Specialist OEM Key Accounts to join our team at FUCHS LUBRICANTS GERMANY GmbH in Mannheim.

As a Customer Service Specialist OEM Key Accounts, you will provide support to the Customer Service Sales Key Accounts (OEM) team and be responsible for a specific customer portfolio.

Your main tasks will include:

- Handling incoming customer inquiries within the order-to-cash process

- Coordinating with the sales team on operational aspects

- Monitoring payment targets and clarifying account discrepancies

- Ensuring delivery reliability and implementing audit-relevant corrective measures

- Collaborating with internal departments to resolve product-related customer queries

- Supporting departmental projects

To be successful in this role, you should have:

- A bachelor's degree in business administration or a completed commercial apprenticeship, ideally with experience in a similar position

- Excellent communication skills and experience in dealing with customers in daily operations

- Self-motivated and structured work style, with high organisational abilities

- Quick comprehension, willingness to learn, flexibility, engagement, initiative, and teamwork skills

- Knowledge of SAP and CRM systems, as well as MS Office 365

- Very good German and English language skills, both written and spoken

In return, we offer:

- A secure future perspective in a dynamic, globally active company

- Salary and benefits package according to the chemical industry's standards, including holiday and Christmas bonuses

- Individual training opportunities and courses

- Company pension scheme, disability insurance, and life-time work account

- Workplace health management, including fitness studio partnerships, action days, and sports activities

- Opportunities for work-life balance, such as flexible working hours, 30 days of vacation, and release possibilities

- A very good company canteen

FUCHS promotes equal opportunities, and applications from severely disabled individuals will be given special consideration if they have the same qualifications.

## Skills

### Required
- SAP
- CRM systems
- MS Office 365
- German language
- English language
- Communication skills
- Organisational abilities
- Teamwork skills

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Source: [Apply at jobs.fuchs.com](https://jobs.fuchs.com/job/Mannheim-Customer-Service-Specialist-OEM-Key-Accounts-%28mwd%29-BW-68169/1445967433/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)