# Compliance Operations Specialist

**Company**: Twilio
**Location**: Remote - Estonia
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8023557?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_66d482be-c72

## Description

At Twilio, we're shaping the future of communications. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Compliance Operations Specialist, you will monitor the use of Twilio products, voice, SMS, and KYC, to ensure that the traffic on Twilio's platform is legal, compliant, and wanted. You will also ensure that all traffic is following Twilio's Voice Policy, Messaging Policy, Acceptable Use policy, and meets CTIA requirements.

Responsibilities:

- Work with team members across the organization to investigate issues, determine root cause gaps that bad actors exploit, and determine how best to close those gaps.

- Be responsible for onboarding new customers and performing due diligence.

- Resolve urgent issues impacting businesses, carriers, and consumers worldwide.

- Work independently to solve customer cases (with support from management, as needed).

- Respond to and action incoming carrier partner notifications.

- Effectively respond to intermediate to advanced questions from customers (external and internal) in core areas and intermediate questions across multiple areas.

- Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain.

- Use Twilio's tools and your own investigative powers to detect and prevent non-compliant activity.

- Provide support for customers by email and phone to ensure customers have an excellent experience with Twilio.

Qualifications:

- Willingness to work a non-traditional schedule; weekends, holidays, and evenings may be required.

- 3+ years of experience working cases in the operations, compliance, KYC, fraud, or abuse space, preferably within an eCommerce or Telecommunications organization.

- Basic technical skills including basic SQL and an understanding of APIs and data analytics.

- Empathetic and love working with customers and carriers to solve their problems and questions, backed with data.

- Detail-oriented with great organizational skills and comfortable with ambiguity.

- Above-average written and verbal communication skills and able to articulate concepts/ideas in a clear, concise manner.

- Willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.

- Good time management and organizational skills and comfortable working under pressure.

Location: This role will be remote, and based in Estonia.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

## Skills

### Required
- SQL
- APIs
- data analytics
- investigative skills
- communication skills

### Nice to have
- Looker
- Tableau
- telecommunications background

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8023557?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)