# Assistant Manager, Transformation Office & Strategic Operations

**Company**: Blue Cross (Asia-Pacific) Insurance Limited
**Location**: Hong Kong
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Insurance

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Blue-Cross/Assistant-Manager--Transformation-Office---Strategic-Operations_JR-69191?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_669c0339-c4b

## Description

This role contributes to delivering customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The Assistant Manager, Transformation Office & Strategic Operations reports to the Head of Business Transformation and supports the effective operation of the Transformation Office and the broader Business Strategy & Transformation function.

Responsibilities:

**Transformation Office & Strategic Initiative Orchestration**

- Coordinate enterprise-wide transformation and strategic initiatives through the Transformation Office governance framework.

- Monitor initiative progress, milestones, risks, issues, dependencies, and benefits.

- Facilitate cross-functional coordination across business, technology, and supporting functions.

- Support prioritisation, planning, and portfolio reviews across transformation and strategic initiatives.

- Consolidate initiative status, key risks, issues, dependencies, and benefits realisation metrics into executive dashboards and management reports.

- Support Transformation Office governance forums and relevant management meetings.

- Maintain Transformation Office trackers, initiative status updates, action logs, and governance records.

- Support continuous enhancement of Transformation Office governance, reporting, and orchestration practices.

- Assist in change management and communication activities.

**Governance, Workforce Management & Strategic Operations**

- Support departmental governance activities, management reporting, and operational reviews.

- Act as secretary for the monthly Senior Management Team meeting.

- Maintain Management Committee and departmental SharePoint sites, governance documentation, records, and management information repositories.

- Support total workforce management activities, including contingent workforce monitoring, vacancy tracking, workforce reporting, and related follow-up.

- Support departmental budgeting, forecasting, financial tracking, and expense monitoring activities.

- Coordinate vendor onboarding, procurement processes, contract administration, and related operational activities.

- Act as Business Continuity Planning coordinator for the Business Strategy & Transformation function.

- Coordinate industry association matters, consultation exercises, and external stakeholder communications.

**Executive Reporting & Department Coordination**

- Support the preparation of management updates, strategic reports, and governance materials for senior management and relevant committees.

- Develop clear and concise presentation materials.

- Coordinate department meetings, workshops, and planning sessions.

- Maintain departmental action logs and follow up on key deliverables, decisions, and commitments.

- Provide timely and accurate coordination support to the Head of Business Transformation and the Director of Business Strategy & Transformation.

- Participate in ad hoc strategic projects, business initiatives, and special assignments as requested by management.

**Minimum Job Requirements:**

- University degree in Business Administration, Management, Finance, Information Systems, Insurance, Project Management, or related disciplines.

- Minimum 5 years of relevant experience in transformation office, PMO, business transformation, strategic operations, business planning, management consulting, corporate governance, or related functions.

- Experience in insurance, financial services, or other highly regulated industries is preferred.

- Good understanding of programme governance, project management, stakeholder coordination, change management, and business planning principles.

- Experience supporting transformation initiatives, governance forums, management reporting, or cross-functional business projects.

- Strong organisational skills with the ability to manage multiple priorities, coordinate stakeholders, and drive follow-up actions independently.

- Strong analytical, problem-solving, and attention-to-detail capabilities.

- Strong PowerPoint, executive presentation development, and business writing skills.

- Experience preparing reports, dashboards, meeting materials, and governance documentation for senior management or executive committees.

- Good stakeholder management and interpersonal skills.

- Good understanding of budgeting, procurement, vendor onboarding, workforce tracking, or departmental operations is an advantage.

- Familiarity with Microsoft Copilot, Power BI, Power Platform, SharePoint, or other AI-enabled productivity and reporting tools is an advantage.

- Strong language ability in English and Chinese.

## Skills

### Required
- Business Administration
- Management
- Finance
- Information Systems
- Insurance
- Project Management
- Programme Governance
- Stakeholder Coordination
- Change Management
- Business Planning
- Microsoft Copilot
- Power BI
- Power Platform
- SharePoint

### Nice to have
- Experience in insurance, financial services or other highly regulated industries
- Good understanding of budgeting, procurement, vendor onboarding, workforce tracking or departmental operations

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Blue-Cross/Assistant-Manager--Transformation-Office---Strategic-Operations_JR-69191?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)