# VP, Customer Onboarding & Specialist, Business Banking - Hang Seng bank (HK)

**Company**: HK Business
**Location**: Tsim Sha Tsui, Kowloon
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612034926?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_665c8562-737

## Description

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be.

As a VP, Customer Onboarding & Specialist, BBD, you will manage end-to-end onboarding for commercial customers, ensuring complete and accurate documentation, timely processing, and full compliance with the Bank's AML/KYC standards and applicable regulatory requirements.

Principal responsibilities:

- Manage end-to-end onboarding for commercial customers

- Perform detailed quality reviews of onboarding submissions

- Act as the dedicated, customer-facing point of contact throughout the account-opening journey

- Identify opportunities to support customers' broader banking needs during onboarding

- Track case progress against agreed service benchmarks

- Collaborate with internal stakeholders and cross-functional teams

- Contribute to a positive onboarding experience

- Maintain accurate, timely system updates and comprehensive case records

- Lead case governance and manage escalations

- Coach and support team members

Requirements:

- University degree in Business Administration or related disciplines

- Proven years of work experience in providing high standard of customer service preferred

- Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers

- Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8

- Experience in handling CDD review for corporate customers preferred

- Good communication and interpersonal skills

- Proficiency in both spoken and written English and Chinese

- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

- Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

## Skills

### Required
- Business Administration
- commercial banking
- Know Your Customer (KYC)
- Hong Kong Securities and Investment (HKSI)
- CDD review
- English
- Chinese

### Nice to have
- Enhanced Competency Framework (ECF)
- Certified Banker (CB)

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612034926?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)