# Customer Success Engineer  Federal with a TS/SCI w/CI

**Company**: Forward Networks
**Location**: Virginia
**Experience**: senior
**Job type**: full-time
**Salary**: $190,000-$240,000 per year
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/forwardnetworks/jobs/8027860003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_66338864-6ba

## Description

Forward Networks is looking for a Customer Success Engineer to provide world-class post-sales technical leadership to its client base.

As a Customer Success Engineer for the Federal team, you will be responsible for ensuring successful ongoing usage and adoption of Forward Networks' technologies. You will provide advice and guidance as a subject matter expert, take ownership of post-sales technical issues, and work with cross-functional teams to document problem resolution steps and troubleshooting procedures.

Responsibilities:

- Provide advice and guidance as a Forward Networks subject matter expert to ensure successful ongoing usage and adoption of technologies

- Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures

- Walk customers through the various stages of adoption with the Forward Networks Platform

- Work directly with internal Product Management, Engineering, Sales, and Marketing teams

- Travel to customer locations as required

Requirements:

- B.S. Computer Science or equivalent educational experience

- TS/SCI w/ a CI Poly Clearance Required

- 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or Governmental agencies

- Strong understanding of Networking and Security fundamentals

- Experience working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks)

- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills

- Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems

- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Highly Desired:

- One or more of the following certificates: CCIE, JNCIE, or VCDX

- Experience working for a startup company

- Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc.)

The expected On-Target Cash Earnings for this role is between $190,000-$240,000 per year.

## Skills

### Required
- Networking
- Security
- Post-sales engineering
- Customer-facing experience
- Communication skills
- Analytical skills

### Nice to have
- CCIE
- JNCIE
- VCDX
- Startup experience
- API-driven workflows
- Scripting languages

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/forwardnetworks/jobs/8027860003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)