# Senior Product Ops Specialist (MOM)

**Company**: GovTech
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/govtech/jobs/4007430201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6631ec58-b40

## Description

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

You will be working on establishing and managing the operational systems, analytics infrastructure, launch processes, feedback loops, and delivery practices required to support WorkPassConnect as a reliable and scalable platform for Work Pass Holders and MOM Producers.

The scope of the role includes:

- Product analytics and reporting: Build and maintain analytics infrastructure and automated dashboards to provide centralised visibility into WorkPassConnect's key metrics, user behaviour, and engagement trends.

- Platform operational workflows: Establish and manage WorkPassConnect's operational workflows, including Producer onboarding, incident handling, release processes, and cross-functional coordination.

- Launch readiness and release coordination: Lead end-to-end launch readiness for new features and mini-services, including scope definition, success metrics, launch plans, risk registers, and post-launch retrospectives.

- Voice of Customer programme: Architect and manage WorkPassConnect's Voice of Customer programme by consolidating user feedback, support data, and research insights into actionable recommendations.

- Closed-loop feedback management: Implement feedback processes that track issue resolution, measure impact on user satisfaction, and ensure insights are fed back into the product backlog.

- Tooling, automation, and documentation: Identify and implement tooling, automation, templates, and documentation practices to reduce manual coordination overhead and improve delivery quality across the product lifecycle.

The requirements for the role are:

- 3-5 years of relevant experience in product operations, product management, business operations, digital service delivery, data analytics, or technology project delivery.

- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, Public Policy, or a related field.

- Experience building or maintaining dashboards, reporting workflows, and product analytics mechanisms.

- Ability to use data to monitor product performance, user behaviour, adoption, engagement, and operational health.

- Experience establishing operational processes for digital products or platforms.

- Experience coordinating cross-functional teams across product, engineering, design, data, operations, and business stakeholders.

- Familiarity with product operations and collaboration tools such as JIRA, Confluence, dashboarding tools, survey tools, and product analytics tools.

We offer you:

- A purposeful career to make lives better.

- Robust learning and development opportunities.

- Flexible work arrangements.

- Employee benefits based on a total rewards approach.

## Skills

### Required
- product operations
- analytics infrastructure
- operational workflows
- launch readiness
- feedback management
- tooling
- automation
- documentation
- JIRA
- Confluence
- dashboarding tools
- survey tools
- product analytics tools

### Nice to have
- experience working in or with government agencies
- large organisations
- multi-stakeholder platform environments

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/govtech/jobs/4007430201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)