# Operational Support Manager

**Company**: ABM UK
**Location**: Bristol
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: Competitive
**Category**: Operations
**Industry**: Aviation

**Apply**: https://jobs.workable.com/view/raHt7iwyQmKeqyW3srq9Sx/operational-support-manager-in-bristol-airport-at-abm-uk
**Canonical**: https://yubhub.co/jobs/job_65ccbb1b-4aa

## Description

We are seeking an experienced Support Manager to support the General Manager and Operations Managers within ABM business at Bristol Airport. The ideal candidate will have a sound operational support background and be able to provide a high-quality, professional service in meeting specified requirements.

Key responsibilities include:

- Supporting the Operational Performance in accordance with defined cost budgets, ensuring effective day-to-day control of costs while achieving SLA/KPIs.

- Ensuring the ABM Team provides a high level of service in their dealings with passengers and regularly monitoring and improving service levels in the light of passenger surveys.

- Proactively providing solutions to meet client demands within the contract.

- Regularly attending client and customer airline meetings, proactively engaging and resolving any issues.

- Developing and maintaining an effective ongoing working relationship with key contracts.

- Supporting ABM to ensure that all Airport Authority Service Level Agreements are met and maintained.

The successful candidate will have previous experience of working in a similar role, a minimum of 2 years management experience, ideally within Aviation or logistics, and the right to work in the UK.

In addition to a competitive salary, we offer a range of benefits including 24/7 GP, mental health support, and access to our innovative employee app.

## Skills

### Required
- operational support
- management
- aviation
- logistics
- customer service

### Nice to have
- project management
- team leadership
- communication