# Manager, Enterprise Support (Singapore)

**Company**: Figma
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/6104574004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_65cac235-252

## Description

Figma is growing our team of creatives and builders on a mission to make design accessible to all.

As a leader in our Enterprise Support organization, you’ll lead a team across Enterprise and Technical Support to ensure we deliver exceptional experiences to our customers.

What you’ll do at Figma:

- Lead and develop the Enterprise & Technical Support team, setting a high bar for customer experience, quality, and performance, with a focus on coaching to deliver a premium customer experiences

- Manage, coach, and empower the team to meet the KPIs most critical to Enterprise success, driving clarity, alignment, and accountability

- Partner with Support Operations to implement operational improvements that enhance our ability to deliver support at scale

- Collaborate closely with Sales leadership to unblock high-value customers, support complex organization migrations, and guide major account transitions, ensuring continuity and customer satisfaction

- Work with Voice of the Customer, Product, and Engineering teams to surface meaningful insights that drive product and journey improvements

- Use data and insights from Product Support Analytics to surface trends, improve product quality, and inform strategic decision-making

- Support high-complexity Enterprise escalations, ensuring consistent, high-quality technical outcomes by partnership cross-functionally

Requirements:

- 4+ years leading high-performing technical support teams in a SaaS environment, with a focus on supporting Enterprise customers

- Experience supporting complex enterprise environments, including workflows related to SSO, SCIM, provisioning, and security

- Proven ability to partner with Sales, Product and Engineering to resolve issues and drive improvements, while also being comfortable building new systems and processes from scratch

- Deep expertise in people leadership and a passion for developing effective, high-performing teams

Nice to have:

- Experience using Figma's products

- Strong background in debugging and technical quality, with the ability to interpret developer documentation and APIs, and familiarity with web technologies (JavaScript/TypeScript, HTML, CSS)

## Skills

### Required
- Technical Support
- Team Leadership
- SaaS Environment
- Enterprise Customers
- People Leadership

### Nice to have
- Figma's products
- Debugging
- Technical Quality
- JavaScript/TypeScript
- HTML
- CSS

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/6104574004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)