# Senior Director, Operations

**Company**: RBC
**Location**: Toronto, Ontario
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Senior-Director--Operations_R-0000191867-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_65c555e3-da2

## Description

As the Senior Director, Operations in Canadian Wealth Management Operations, you will help drive strategy in a large diverse group of departments that supports multiple business lines across RBC.

You will provide oversight, coaching, and strategic direction to a large team of experienced managers, collaborate cross-functionally across business lines, and represent RBC at industry associations and regulatory forums.

**Responsibilities**

- Lead a large team of professionals ensuring and directing regulatory compliance, risk mitigation, and strategic oversight for groups that fall under this mandate ensuring flawless delivery to clients and regulatory bodies.

- Develop and execute short- and long-term strategies to ensure operational readiness for day-to-day deliverables, new regulations and system implementations.

- Act as the subject matter expert and senior liaison for all matters with regulators, internal and external auditors, industry peers, and key internal stakeholders.

- Oversee the design, documentation, and improvement of internal controls, ensuring they meet compliance, audit, and enterprise risk standards.

- Lead or contribute to cross-functional and enterprise-wide initiatives related to relevant areas such as strategy, compliance, technology upgrades, and operational efficiency as required.

- Monitor departmental metrics, analyze data trends, and report on operational effectiveness and risk indicators.

- Support business continuity, operational resilience, and regulatory examinations involving Wealth Management Canada Operations areas under this mandate.

- Proactively identify risks and recommend mitigation strategies to ensure ongoing compliance with all relevant laws and industry standards.

**Requirements**

- 10+ years of experience in financial services operations, Canadian and international tax knowledge, including CRA, Revenue Québec, IRS and international reporting requirements and standards preferred, and regulatory compliance experience.

- Proven leadership experience managing very large and diverse teams and complex operational functions and relationships.

- Demonstrated ability to lead and drive through strategic change, continual process improvements, and risk mitigation.

- Experience working in a complex, multi business line environment and product set.

- Proactively manage and actively contribute to a diverse set of stakeholders.

- Bachelor’s degree or equivalent work experience.

**Nice-to-haves**

- Solid understanding of Wealth Management services, processes, industry systems and operations.

- Graduate Degree in Business, Finance or Accounting designation.

- Canadian Securities related courses.

- Knowledge of audit, compliance, or tax risk management in a brokerage or wealth management environment.

**Benefits**

- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

- Leaders who support your development through coaching and managing opportunities.

- Ability to make a difference and lasting impact.

- Work in a dynamic, collaborative, progressive, and high-performing team.

- Flexible work/life balance options.

- Opportunities to do challenging work.

- Opportunities to take on progressively greater accountabilities.

- Access to a variety of job opportunities across business.

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## Skills

### Required
- Adaptability
- Business Performance Management
- Customer Service
- Decision Making
- Interpersonal Relationship Management
- Operational Delivery
- Process Improvements
- Time Management

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Senior-Director--Operations_R-0000191867-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)