# Professional Services Engagement Manager

**Company**: Stripe
**Location**: US/Canada
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7827182
**Canonical**: https://yubhub.co/jobs/job_6587176d-c59

## Description

## Job Summary

As a Professional Services Engagement Manager at Stripe, you will lead complex and multi-faceted project teams that accelerate implementations and drive meaningful growth and innovation on the Stripe platform.

## Responsibilities

- Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment.

- Proactively manage the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines.

- Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices.

- Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates, and processes.

- Provide well-established program governance to manage requirements in line with the agreed scope and business objectives.

- Provide proactive risk assessment, prevention, and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders.

- Proactively drive interlock between the user and Stripe's Product and Engineering teams to ensure alignment with Stripe's roadmap.

- Ensure a smooth transition of the implemented Stripe capabilities into operation for the user, including knowledge transfer and the handover to Stripe Support.

- Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high-impact and complex implementations of Stripe's payment infrastructure.

## Requirements

- 8+ years of consulting experience partnering with enterprise-level strategic users on technology solutions, with a track record of top performance or a related field.

- Ability to understand complex business requirements and craft tailored solutions.

- Ability to quickly learn and explain technical concepts to Stripe's largest users in a way that they will understand.

- Proven program management skills and experience.

- Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working.

- Ability to recognize repeated user-facing issues and build scalable solutions.

- Superior verbal and written communication skills.

- Ability to operate independently in a highly ambiguous and fast-paced environment.

- Demonstrated ability to engage with and lead executive stakeholders and key decision-makers on the user side to drive towards an agreed outcome.

- Experience in working with or in complex enterprise organizational and decision-making structures.

- An ability to work collaboratively with and influence Stripe's product and engineering teams to advocate for our users and continuously shape the forward roadmap of Stripe's applications.

## Preferred Qualifications

- Prior experience at a growth-stage Internet/Enterprise Software company.

- Industry certifications to ensure project success.

- Prior experience in the payments industry.

- A familiarity with the integration and testing of APIs.

## Skills

### Required
- program management
- consulting
- technology solutions
- complex business requirements
- technical concepts
- critical thinking
- scalable solutions
- verbal and written communication
- independent work
- executive stakeholders
- complex enterprise organizational
- product and engineering teams

### Nice to have
- growth-stage Internet/Enterprise Software company
- industry certifications
- payments industry
- API integration and testing