# Customer Risk Manager

**Company**: Salesforce
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Risk-Manager---MuleSoft_JR361618?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_657f2cde-9b0

## Description

Salesforce is seeking a Customer Risk Manager to deliver world-class risk management that drives the resolution of complex customer issues and mitigation of attrition risk.

The Customer Risk Manager will own a defined portfolio or territory and serve as the primary point of escalation for enterprise-level accounts, partnering with executive-level internal and external stakeholders.

Key responsibilities include:

- Partnering with internal teams to collaborate, drive prioritization, analyze and resolve complex customer issues

- Owning a defined portfolio, territory, or Cloud accountable for the health, prioritization, and outcomes of all risk within scope

- Serving as the primary point of escalation for enterprise-level customers

- Operating as a subject matter expert on the Red Account lifecycle

- Developing trusted relationships with executive-level leadership

- Providing consultative advice on complex issues

- Identifying and driving process improvements

- Tracking and communicating status and resolution to customers and Salesforce personnel

Requirements include:

- 8+ years in account management, consultation, project management, and/or escalation management

- BA/BS degree (quantitative/technical degree preferred)

- Excellent written and verbal communication skills

- Proven ability to influence without authority

- Deep understanding of the Anypoint Platform and core integration concepts

- Working knowledge of the broader Salesforce Product Suite and general enterprise technical environments

Preferred qualifications include:

- 3+ years of industry background in Customer Success, SaaS platform usage, MuleSoft development or implementation work, or related functional areas

- Demonstrated ability to drive business value, facilitate complex discussions, handle objections, and successfully influence C-level conversations

This role is office-flexible, with an expectation to be in office 3 days per week.

## Skills

### Required
- Anypoint Platform
- API Manager
- API Designer
- Runtime Manager
- CloudHub/RTF deployment models
- MuleSoft
- Salesforce Product Suite

### Nice to have
- MuleSoft development
- SaaS platform usage
- Customer Success

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Risk-Manager---MuleSoft_JR361618?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)