# Customer Success Engineer

**Company**: Forward Networks
**Location**: UK
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/forwardnetworks/jobs/7983940003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_655adea1-a7e

## Description

Forward Networks is looking for a Customer Success Engineer to join their Enterprise team. As a Customer Success Engineer, you will provide world-class post-sales technical leadership to clients.

Responsibilities:

- Provide advice and guidance as a Forward Networks subject matter expert to ensure successful ongoing usage and adoption of their technologies.

- Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures.

- Walk customers through the various stages of adoption with the Forward Networks Platform.

- Work directly with internal Product Management, Engineering, Sales, and Marketing teams.

Requirements:

- B.S. Computer Science or equivalent educational experience.

- 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agency.

- Strong understanding of Networking and Security fundamentals.

- Experience working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks).

- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.

- Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.

- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.

Highly Desired:

- One or more of the following certificates: CCIE, JNCIE, or VCDX.

- Experience working for a startup company.

- Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc.).

Candidates will work remotely with 10-20% travel requirement for customer and internal meetings. The ideal candidate will be located in Ireland or the UK.

## Skills

### Required
- Networking
- Security
- Customer-facing experience
- Post-sales engineering
- Problem-solving
- Communication

### Nice to have
- CCIE
- JNCIE
- VCDX
- Startup experience
- API-driven workflows
- Scripting languages

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/forwardnetworks/jobs/7983940003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)