# Leader, Enterprise Systems & Employee Technology

**Company**: PayPal
**Location**: Bangalore, Karnataka
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Bangalore-Karnataka-India/Senior-Manager--Program-Mgmt--Strategy---AI-Enabled-Delivery_R0138594?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6532529f-390

## Description

This leader owns the invest side of Enterprise Systems & Employee Technology, focusing on planning, funding, delivering, and proving the value of technology investments. The role involves leading ESET's move from a standard delivery model to fully AI-enabled delivery.

**Essential Responsibilities:**

- Provide strategic oversight and management of program operations, ensuring alignment with organizational goals and driving innovation within the DCCE space.

- Oversee the traceability of data center assets, including power and space considerations, to ensure accurate planning and optimization driven by program outcomes.

- Partner with business unit teams to strategically plan and implement initiatives that address technical debt, optimize underutilized resources, and improve data center workload efficiency.

- Monitor and report on cloud-driven workload transformations, aligning efforts to optimize data center operations and reduce redundant resource utilization.

- Evaluate and refine processes within operations, leading initiatives to build and implement the next level of operational improvements.

- Manage and control production applications and services across all PayPal CN data centers, ensuring high availability and operational excellence.

- Ensure site reliability by leading efforts to resolve cross-border operational issues in collaboration with global, cross-functional teams.

- Create and implement robust processes to enhance production stability, leveraging software development to support production operations effectively.

- Lead system monitoring initiatives by establishing standard monitoring policies, supporting event processing, and driving timely issue resolution to maintain operational integrity.

**Additional Responsibilities & Preferred Qualifications:**

- Own the roadmap and operating model for moving ESET from standard delivery to fully AI-enabled delivery across the whole lifecycle.

- Define, stage by stage, where AI is applied, where humans decide, and how work hands off, with quality gates, traceability, and audit evidence at each stage.

- Own the delivery methodology and playbook that all value streams follow, replacing local approaches.

- Identify, standardize, and enable the AI tools for each delivery stage, working with platform owners.

- Reset estimation, level-of-effort conventions, capacity plans, and budget requests for AI-enabled delivery.

- Own the three-year and one-year planning cycles, turning ESET strategy and operating-model direction into plans each stream can execute against.

- Set how investments are categorized, prioritized, funded, and reviewed, with CapEx and OpEx treatment built into the standard.

**Expected Qualifications:**

- Program and portfolio leadership (8+ years in IT program management, portfolio management, PMO leadership, delivery transformation, or IT strategy).

- Delivery operating model and AI-enabled delivery.

- Technology planning and financial acumen.

- Working knowledge of delivery control and audit requirements.

**Preferred Qualifications:**

- Hands-on experience with AI tools across the delivery lifecycle.

- SAP S/4HANA or other large ERP transformation experience.

- Financial services or another regulated environment.

- PMP, PgMP, SAFe, or Technology Business Management credentials.

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## Skills

### Required
- IT program management
- portfolio management
- delivery transformation
- AI-enabled delivery
- technology planning
- financial acumen

### Nice to have
- AI tools
- SAP S/4HANA
- ERP transformation
- financial services
- PMP
- PgMP
- SAFe
- Technology Business Management

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Bangalore-Karnataka-India/Senior-Manager--Program-Mgmt--Strategy---AI-Enabled-Delivery_R0138594?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)