# Account Manager

**Company**: nCino KYC Africa
**Location**: Johannesburg
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/ncinoinc/jobs/4397624009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_652cccd0-071

## Description

We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next , together.

As Account Manager, you own relationships that matter. You'll lead your own renewals and commercial negotiations across, and shape how those organisations think about compliance risk.

## Responsibilities

- Own renewals and commercial negotiations across portfolios

- Identify and close opportunities to upsell existing services and introduce complementary ones

- Drive product adoption , show clients the functionality that increases their usage and their return

- Guide clients through change management and product enhancements

- Lead meetings and presentations with senior and C-suite stakeholders

- Assess client needs and business objectives continuously, and act on what you find

- Coordinate across compliance, onboarding, product, support engineering and finance so client expectations are met

- Resolve product issues and concerns, including moderately complex ones, end to end

- Shape initiatives that lift satisfaction and retention across the customer base

- Bring a considered approach to client onboarding, delivered within agreed timeframes

- Support the wider team in meeting financial targets and growth objectives

## Requirements

- A tertiary qualification

- 2+ years' work experience, preferably in a client-facing role

- Excellent communication skills, written and verbal, with the confidence to navigate and mediate conflict

- A solution-oriented mindset and strong business acumen

- A talent for building and sustaining senior professional relationships

- Strong organisation, prioritisation and time management across a large portfolio

- Sound judgement , the ability to assess a problem, evaluate it properly, and recommend a way forward

## Benefits

- Medical aid contribution

- Retirement fund contribution

- Employee Stock Purchase Plan

- Employee Assistance Programme

- Paid annual leave plus volunteer days

- Dedicated investment in your learning, development and career path

## Skills

### Required
- client relationship management
- commercial negotiation
- compliance risk management
- product adoption
- change management
- presentation skills
- problem assessment
- solution orientation
- time management
- organisation

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/ncinoinc/jobs/4397624009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)