# Market Performance Associate - Ocean Gateway

**Company**: Flexport
**Location**: Guadalajara
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/8171209?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6524f5d4-88c

## Description

## Market Performance Associate - Ocean Gateway Description:

As the Market Performance Associate for Ocean Gateway, you will be responsible for the ground performance strategy and planning within your assigned markets. Your main objective is to achieve over 95% destination On-Time Performance (OTP) by proactively managing all operational elements, including terminals, Shipping Line (SSL) carriers, rail providers, warehouses, and truckers, to consistently meet our Service Level Agreements (SLAs).

## Key Responsibilities:

- Develop and own vendor relationships, ensuring we have drayage partners in place that will support growth and deliver a best-in-class service for our customers.

- Develop dashboards to measure trucking SLAs: Work cross-functionally with business leads to help them set and achieve key results.

- Manage performance reporting at a market and vendor level, including inbound forecasting, milestone reporting, timely pickup and delivery.

- Provide Product Support to drayage carriers by onboarding, training and continuously coaching dispatchers on Transmission.

- Trucker Assignment Inputs: Provide detailed feedback and recommendations to ensure drayage market allocations leverage top-performing carriers.

- Oversee successful implementation of new FCL/LCL destination business, by way of proper carrier selection, SOP development, and intimate shipment monitoring.

- Navigate service escalations alongside Gateway Operator peers to keep freight moving and deliver a positive client experience.

## Requirements:

- BA/BS degree and/or 2+ years of experience in relevant freight forwarding, transportation or supply chain roles

- Excellent communication, interpersonal, and organizational skills

- In-depth knowledge of product and technology within the industry, experience building product and partnering with product teams to deliver innovative and unique solutions

- Industry expert for knowledge on ground transportation, experience with regards to imports and/or exports from a sales, operational and procurement perspective.

- Experience building and maintaining strong relationships and partnerships with vendors.

- Analytical skills and metric/data-based approach to solving problems, drives organization by numbers/metrics.

- Strong analytical background and knowledge of analytical tools (Excel, etc.)

- Strategic vision and ground-floor execution

- Experience with SQL, Looker, and Snowflake, including data manipulation and dashboard/report building.

## Skills

### Required
- SQL
- Looker
- Snowflake
- Excel
- Transmission

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/8171209?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)