# Director of Operations

**Company**: Electronic Arts
**Location**: Bogota, Colombia
**Work arrangement**: onsite
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/en_US/careers/JobDetail/Director-of-Operations/212808?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_65125934-9bc

## Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Join EA and help us inspire the world to play.

As Director of Operations you will guide our Bogotá Quality Verification & Standards (QVS) team, partnering with global and local leaders to shape the future of interactive entertainment. You will report to the Director, Location Operations and work with us to promote creativity, belonging, and measurable progress across our iconic franchises. Our team values diversity, inclusion, and continuous learning as we connect millions of players worldwide.

You will work onsite from Bogotá, Colombia.

Responsibilities:

- Serve as a senior QVS leader based in Bogota, working with EA's center of excellence locations, partnering with global and local management to translate talent and execution priorities into outcome-driven plans for EA Sports FC, Madden NFL, The Sims, Battlefield, and Apex Legends.

- Partner with Location Operations to ensure priorities are aligned and studio needs are met.

- Act as the escalation point for delivery, people, and performance risks across all QVS-supported franchises, ensuring accountability and clarity for 200+ team members.

- Design and own structured onboarding and leadership development programs for new QVS leaders and managers, collaborating with HR partners and talent acquisition teams to improve coaching quality, succession planning, and to understand emerging talent needs in alignment with global franchise requirements.

- Promote consistent application of global QVS standards and quality frameworks, providing steady leadership presence during periods of growth and organizational change.

Required Qualifications:

- 8+ years of experience leading quality assurance, quality verification, or operations teams in the gaming, technology, or entertainment industry.

- Experience creating and executing leadership development strategies, onboarding programs, and succession plans for teams of 100+ employees.

- Experience guiding teams through organizational change, with measurable results in performance visibility and engagement metrics.

- Bachelor's degree in a relevant field or equivalent practical experience.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.

## Skills

### Required
- quality assurance
- quality verification
- operations management
- leadership development
- succession planning
- organizational change management

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/en_US/careers/JobDetail/Director-of-Operations/212808?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)