# Réceptionniste (H/F)

**Company**: Accor
**Location**: Agadir, Souss-Massa
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000154825889-receptionniste-h-f-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_65113c66-c41

## Description

The Sofitel Agadir Thalassa Sea & Spa is a hotel located between dunes and oceans, offering 173 rooms with 3 restaurants and a thalassotherapy centre.

As a member of the Accor group, its core business lies in hospitality, food service, and accommodation.

Job Responsibilities:

- Welcome clients warmly and with a smile as they approach the reception desk, recognising regular clients.

- Ensure quick, efficient, courteous, and personalised check-in and check-out for each client, addressing them by name at least at the start and end of each interaction.

- Apply Sofitel standards.

- Provide clients with all information about hotel services during check-in.

- Ensure clients complete the information sheet and offer assistance if needed.

- Respond to all client requests according to attitude standards and manage complaints effectively by taking appropriate initiatives or consulting with superiors if necessary.

- Inform superiors of client requests, suggestions, or incidents.

- Maintain good communication and relationships with other hotel services.

- Ensure the maintenance of equipment and work area in good hygiene conditions.

- Attend all service training programs and apply learned techniques during work.

- Know the hotel's rooms and facilities as well as its history, trends, forecasts, and competitor activity.

- Maintain appearance and personal hygiene according to Sofitel standards.

- Ensure clients benefiting from promotions or loyalty cards receive all advantages according to brand and group recommendations.

Qualifications:

- Excellent presentation

- Relational ease

- Sense of welcome and service

- Availability and reactivity

- Commercial spirit

- Listening and anticipation capacity

- Diplomacy and self-control

- Sense of organisation

## Skills

### Required
- excellent presentation
- relational ease
- sense of welcome and service
- availability and reactivity
- commercial spirit
- listening and anticipation capacity
- diplomacy and self-control
- sense of organisation

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000154825889-receptionniste-h-f-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)