# Account Manager - SMB Merchants (Zettle)

**Company**: PayPal
**Location**: London, London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Account-Manager--Zettle---SMB_R0138649?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6506c134-f3c

## Description

As an Account Manager - SMB Merchants (Zettle) at PayPal, you will own the end-to-end commercial relationship for around 250 SMB merchants using Zettle, in a retention and growth role. You will help merchants unlock more value from the products they're already using through cross-sell and upsell across the Zettle/PayPal product suite.

**Key Responsibilities:**

- Be the single point of contact for your Zettle merchants, owning commercial outcomes end to end

- Use AI-powered tools and technology to spot how merchants can retain, grow and use our products more fully

- Deliver monthly revenue targets and OKRs aligned to company objectives

- Coordinate internally, including with Customer Success, and own a strategic account plan with fresh ideas for attracting new engaged users and growing your existing book

**Requirements:**

- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience

- Demonstrated ownership of customer relationships and commercial outcomes

- Comfortable using data and tools to rank opportunities, focus your time, and step in early on churn or decline risk across a portfolio

**Nice to Have:**

- Experience including cross-sell/upsell within an existing account base

**What We Offer:**

- Comprehensive, choice-based programs to support all aspects of personal wellbeing

- Flexible, balanced work culture with a holistic approach to benefits

- Generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health

## Skills

### Required
- Analytical skills
- Judgment
- Communication
- Problem-solving

### Nice to have
- Cross-sell/upsell experience
- Data analysis
- Account planning

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Account-Manager--Zettle---SMB_R0138649?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)