# New Homes Advice Team Leader

**Company**: Clarion
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: £37,854 - £47,319 per annum / £34,869 - £43,586 per annum
**Category**: Customer Service

**Apply**: https://clarionhg.wd3.myworkdayjobs.com/en-US/Clarion_External_Careers/job/Central-London/New-Homes-Advice-Team-Leader_R0020750-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/new-homes-advice-team-leader-65039fbe-165/

## Description

We're seeking an experienced New Homes Advice Team Leader to join our team in Central London, working in a hybrid role. You'll lead, inspire, and make a real difference to customers' journeys.

As a New Homes Advice Team Leader, you'll provide leadership, resource planning, and operational support to our New Homes Advice Executives. Your goal will be to help the team achieve its KPIs, SLAs, and customer satisfaction targets. You'll quality check calls, monitor performance, identify areas for improvement, and work closely with the New Homes Advice Manager to deliver departmental objectives.

Your responsibilities will include:

- Providing leadership and guidance to the team

- Planning resources and providing operational support

- Quality checking calls and monitoring performance

- Identifying opportunities to improve customer experience

- Working closely with the New Homes Advice Manager to achieve departmental objectives

- Recommending suitable housing options to customers

To be successful in this role, you'll need:

- Experience as a Team Leader or in an operational role with clear leadership potential

- Understanding of omnichannel customer service and great customer journeys

- Confidence using Microsoft Office, Dynamics 365, and telephony systems

- Experience supporting colleagues through change and adapting to new situations

- Organisation, customer focus, and a passion for delivering a swift, informative, and positive service

We offer a salary of £37,854 - £47,319 per annum for London-based roles and £34,869 - £43,586 per annum for national roles. You'll work 36 hours a week, and we offer benefits that support you and your lifestyle.

The closing date for applications is Tuesday, 17th November 2026, at midnight. Don't miss this opportunity to make a real difference – apply today!

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Office
- Dynamics 365
- telephony systems
- leadership
- customer service

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Source: [Apply at clarionhg.wd3.myworkdayjobs.com](https://clarionhg.wd3.myworkdayjobs.com/en-US/Clarion_External_Careers/job/Central-London/New-Homes-Advice-Team-Leader_R0020750-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)