# Operations Leader

**Company**: TaskUs
**Location**: Detroit, Michigan
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: per year
**Category**: Operations
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Detroit-Michigan-USA---Remote/Manager-on-Duty_R_2611_14694?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/operations-leader-64fb6a0a-fde/

## Description

TaskUs is seeking an Operations Leader to serve as the primary operations leader and escalation point for high-priority safety and operational issues.

**Job Summary** The successful candidate will make real-time, safety-driven judgment calls regarding fleet and rider issues to protect the community and general public. They will resolve complex situations under pressure by balancing risk, safety, and operational continuity.

**Key Responsibilities**

- Serve as the primary operations leader and escalation point for high-priority safety and operational issues

- Make real-time, safety-driven judgment calls regarding fleet and rider issues to protect the community and general public

- Resolve complex situations under pressure by balancing risk, safety, and operational continuity

- Partner with local leadership, Engineering, and Safety to direct immediate response actions and ensure business continuity

- Lead Operations teams in the swift execution of escalation pathways and response plans

- Collaborate in structured post-incident reviews, capturing root causes, corrective actions, and lessons learned

- Standardize escalation frameworks and decision playbooks to ensure consistency across all markets and partners

- Model composure and decisive leadership while managing high-pressure, critical incidents

**Requirements**

- Proven experience in high-pressure operational environments such as network operations, aviation, emergency response, or critical infrastructure

- Experience with workflow management tools, escalation systems, and knowledge management practices

- Mastery in real-time critical thinking and de-escalation, with the emotional intelligence to prioritize safety and operational continuity during complex incidents

- Exceptional verbal and written skills, with the ability to provide authoritative direction to cross-functional teams and deliver concise briefings to executive leadership

**What We Offer**

- Competitive industry salaries

- Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- workflow management tools
- escalation systems
- knowledge management practices
- real-time critical thinking
- de-escalation

---

Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Detroit-Michigan-USA---Remote/Manager-on-Duty_R_2611_14694?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)