# Service Manager - Planned Pathways

**Company**: The Princess Alexandra Hospital NHS Trust
**Location**: Harlow, Essex
**Work arrangement**: onsite
**Experience**: senior
**Job type**: fixed-term
**Salary**: £57,528 to £64,750 a year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9292-26-0431?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_64e04419-7fc

## Description

We are recruiting a Service Manager to provide strong operational leadership across our Trauma and Orthopaedic and Rheumatology services at The Princess Alexandra Hospital NHS Trust.

These high-impact roles sit at the heart of a fast-paced, complex clinical environment and play a key part in delivering safe, effective and timely surgical care.

Working closely with Clinical Leads, Matrons, senior clinicians and the General Manager, you will oversee performance, workforce, finance and service development across your allocated portfolio, ensuring high-quality, patient-centred pathways and delivery against key national and local priorities.

As a Service Manager within Planned Pathways division, you will be a visible, credible leader with a strong grip on operational performance.

You will work in close partnership with clinical teams, acting as the link between frontline delivery and corporate functions to ensure services are efficient, responsive and safe.

Using data, insight and sound judgement, you will proactively manage performance across elective, emergency and diagnostic pathways, anticipate risk and drive improvement in a demanding environment.

You will support and challenge services to deliver against RTT, cancer, access and flow standards, while maintaining a relentless focus on patient experience and clinical quality.

**Main duties of the job**

- Provide day-to-day operational leadership for surgical services, ensuring safe, effective and patient-focused care

- Deliver performance against RTT, cancer, diagnostics, emergency flow and access targets, implementing recovery actions where required

- Lead capacity and demand planning across theatres, clinics, diagnostics, wards and SDEC

- Coordinate and support consultant and SAS doctor job planning, ensuring compliance and alignment to service demand

- Lead and support workforce planning, recruitment, retention and service resilience

- Manage service budgets, supporting cost improvement programmes and business case development

- Maintain strong clinical governance, including incidents, risks, complaints, audits and national standards compliance

- Lead and support service transformation, pathway redesign, elective recovery and system collaboration

**Benefits**

The Trust offers development opportunities, flexible working, and a strong focus on wellbeing.

**Person Specification**

- Educated to a masters degree level or equivalent qualifications or experience

- Recognised post-graduate management qualification or equivalent experience

- Proven general and operational management experience to include the management of a large multi-disciplinary group of staff part of which to have been in the NHS

- A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams

## Skills

### Required
- service development
- performance management
- workforce planning
- budget management
- clinical governance

### Nice to have
- experience of working with external organisations
- managing quality/clinical audit/clinical governance/risk management issues

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9292-26-0431?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)