# Receptionist/Administrator

**Company**: Central and North West London NHS Foundation Trust
**Location**: Uxbridge
**Salary**: £30630.00 to £32346.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9333-26-1473?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/receptionist-administrator-64c95488-582/

## Description

We are seeking a Receptionist/Administrator to join our team at Central and North West London NHS Foundation Trust. The successful candidate will provide an efficient and courteous 'front of house' service to all telephone callers, forwarding calls from the switchboard, answering questions from relatives and professionals, dealing with internal calls and keeping associated records.

The post holder will be responsible for providing administrative support to a team, which includes word processing, distribution of post, receiving and disseminating information, maintaining an electronic database/s, room bookings, carrying out subject access requests and other administrative tasks to assist the Operational Team in carrying out a range of clinical/non-clinical activity efficiently and effectively.

The main duties of the job include:

- Dealing with telephone calls from clients and internal and external agencies

- Ensuring all messages given verbally, written or by telephone are passed on

- Dealing with issues that arise appropriately, including enquiries or complaints from members of the public and patients

- Providing a high-quality administrative, clerical and reception service

- Carrying out subject access requests for the team

- Showing kindness and compassion

- Creating a safe, friendly and caring environment

- Using initiative in all aspects of administrative work

- Maintaining an electronic team diary for staff

- Participating in regular departmental meetings

- Understanding health and safety and fire regulations and assisting in maintaining a safe environment

The Trust offers various benefits, including regular individual supervision, opportunities for flexible working and some remote working, and great opportunities available for career development.

The salary for this post is £30,630 to £32,346 per annum.

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## Skills

### Required
- Good communication and customer care skills
- Ability to work as part of a team as well as under own initiative
- Professional approach to clients both face-to-face and on the telephone
- Ability to communicate complex information to other professional groups
- Ability to communicate highly sensitive information
- Ability to prioritise own workload
- Ability to make judgments on receipt of information and when to seek advice or expert opinion
- Able to understand and implement confidentiality in an NHS setting
- IT Skills including the ability to use a computer, mouse, access software and use peripheral hardware
- Good computer skills including MS office, Excel, Outlook

### Nice to have
- Experience of working in the NHS within a Mental Health setting
- Experience of working on a busy and sometimes challenging reception

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9333-26-1473?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)