# Service Center Associate

**Company**: Sedgwick
**Location**: Elgin, IL
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $17.50/hr
**Category**: Customer Service
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Elgin-IL---Technology/Service-Center-Associate--In-office-Elgin--Illinois-_R80159?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_64bba01a-186

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

We're looking for a Service Center Associate to join our team in Elgin, Illinois. As a Service Center Associate, you will provide excellent service to callers regarding claims for multiple lines of business.

**Primary Purpose:** To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to expediting the claims process, providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

**Essential Functions and Responsibilities:**

- Assign new claims to the appropriate claims handler.

- Enter verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system.

- Contact the customer by telephone, written correspondence, and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status.

- Communicate clearly and professionally with the customer by telephone.

- Make informed decisions within the parameters of our obligations.

- Handle approximately 40 to 70 inbound calls daily from customers for a variety of queries.

- Ability to type 35 words per minute (WPM).

- Participate in and maintain a quality service culture within the Customer Service Team.

**Additional Functions and Responsibilities:**

- Perform other duties as assigned.

- Support the organization's quality program(s).

**Qualifications:**

- High school diploma or GED required.

- One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

- Excellent oral and written communication.

- PC literate, including Microsoft Office products.

- Good customer service skills.

- Strong organizational skills.

- Good interpersonal skills.

- Ability to work in a team environment.

- Ability to meet or exceed Performance Competencies.

**Work Environment:**

- When applicable and appropriate, consideration will be given to reasonable accommodations.

- Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

- Physical: Computer keyboarding, travel as required.

- Auditory/Visual: Hearing, vision and talking.

**Compensation:** The rate for this role is $17.50/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

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## Skills

### Required
- Microsoft Office
- customer service
- organizational skills
- interpersonal skills
- communication

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Elgin-IL---Technology/Service-Center-Associate--In-office-Elgin--Illinois-_R80159?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)