# Service Team Leader

**Company**: ABM UK
**Location**: Oxford
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: £15.00 per hour
**Category**: Operations
**Industry**: Facility Services

**Apply**: https://jobs.workable.com/view/sRia6fHrV8PDHDRmrT4XQd/service-team-leader-in-oxford-at-abm-uk
**Canonical**: https://yubhub.co/jobs/job_64b0b478-187

## Description

We are seeking a dedicated and experienced Service Team Leader to join our management team, overseeing a multi-disciplined team of Cleaners, Security Guards, and Waste Operatives. As a Service Team Leader, you will play a crucial role in delivering and maintaining the highest standards of Security and Environmental services within a busy, town centre-based shopping and leisure facility.

Key Responsibilities
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- Lead, support, and motivate your team to ensure the highest service standards in Security, Cleaning, and Waste Management.
- Develop yourself and your team through ongoing training, coaching, and mentorship.
- Foster a positive and inclusive work environment, ensuring all team members feel valued and respected.
- Ensure smooth daily operations by effectively prioritizing and delegating tasks according to business, team, and individual needs.
- Maintain excellent customer service, ensuring visitors experience a safe, clean, and welcoming environment.

Key Attributes & Skills
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- A passion for customer service, ensuring our customers are at the heart of everything we do.
- Previous front-line leadership experience in either Housekeeping or Security.
- Ability to develop and inspire team members, supporting their professional growth.
- A clear and articulate communicator, capable of engaging effectively with colleagues, management, and customers.
- Strong decision-making and task prioritization skills, maintaining efficiency and high service levels.
- A professional and proactive approach to problem-solving and conflict resolution.

Benefits
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We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
  - Perks: discounts, gift cards, cashback, and exclusive offers
  - Life: Search for resources and tools on topics ranging from family and life to health, money and work
  - Support: Online chat or telephone service for urgent support in a crisis

## Skills

### Required
- Leadership
- Customer Service
- Team Management
- Communication
- Problem-Solving

### Nice to have
- Training and Development
- Coaching
- Mentorship