# Field Service Actions Time and Data Mgmt. Analyst

**Company**: Ford Motor Company
**Location**: Dearborn, MI
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $86,600-$166,200
**Category**: IT
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/66248?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_64901821-ca0

## Description

Ford's Electric Vehicles, Digital and Design (EVDD) team is driving the company's vision of a fully electric transportation future. You'll join an agile team that is customer-obsessed, entrepreneurial, and data-driven, delivering industry-leading customer experiences for electric vehicle buyers and owners.

The EE&S Team has expanded its coverage of the FSA Implementation workstreams, focusing on streamlining FSA SW delivery capabilities. In this role, you'll play a key part in delivering a step-function change in SW deployment timing. You'll work directly with PD engineering and FCSD teams to understand and deliver service timing for critical SW.

**Responsibilities**

- Apply engineering principles and analytical techniques to drive continuous improvement in FSA SW deployment processes.

- Establish and monitor timing target levels at each milestone phase to validate SW readiness.

- Manage and direct FSAPM Jira activities to ensure robust service timing plans and minimize Jira hygiene errors.

- Function as the leader and subject matter expert for EE&S Global FSAs, coordinating activities and driving improvements to achieve KPIs.

- Remove barriers, lead best practices, and develop solutions for throughput constraints.

- Work cross-functionally with various teams, including DnR's, Plant Vehicle Teams, Ford Customer Service Division, OTA Operations, and Suppliers.

- Develop relevant KPIs and data visualizations to enable real-time understanding of SW quality and process performance.

**Qualifications**

- Bachelor's degree in Computer Science, Engineering, or a related field.

- 5+ years of product management expertise with a solid foundation in agile software development.

- Experience with Jira and KANBAN dashboard development.

- Experience relevant to product management and/or software engineering.

- Expertise in leading cross-functional teams and managing stakeholder expectations.

- Basic understanding of Field Service Actions process.

- Excellent oral and written communication skills.

- Ability to manage complex integrations and dependencies across various products, product lines, and product groups.

- Proven leadership skills in people management, team building, and coaching.

**Benefits**

- Immediate medical, dental, vision, and prescription drug coverage.

- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more.

- Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more.

- Vehicle discount program for employees and family members, and management leases.

- Tuition assistance.

- Established and active employee resource groups.

- Paid time off for individual and team community service.

- A generous schedule of paid holidays.

- Paid time off and the option to purchase additional vacation time.

The salary range for this position is $86,600-$166,200.

## Skills

### Required
- Jira
- KANBAN
- agile software development
- product management
- software engineering
- leadership
- communication

### Nice to have
- Master's degree in Computer Science
- Experience with Software Engineering tools
- Familiarity with emerging technologies

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/66248?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)