# Senior Digital Delivery Manager

**Company**: Office for National Statistics
**Location**: Newport, South East
**Work arrangement**: hybrid
**Experience**: senior
**Salary**: GBP 56,861 per year
**Category**: IT
**Industry**: Technology

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## Description

The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social, and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

The Automation function within ONS Digital Services is responsible for helping the organisation work more efficiently through the use of automation, low-code and AI technologies. We partner with teams across ONS to simplify processes, reduce manual effort and improve services, enabling colleagues to focus on delivering value for citizens and stakeholders.

Our multidisciplinary teams deliver and support a wide range of digital solutions, including workflow automation, applications, data insights and AI-enabled services. We provide technical leadership, governance and support to ensure these technologies are adopted safely, securely and effectively.

Supporting thousands of users across the organisation, the function plays a key role in driving innovation, increasing productivity and building digital capability, helping ONS modernise services and deliver better outcomes through technology.

As senior delivery manager, you will be accountable for the effective delivery of complex, high risk products and services. You'll have experience across a range of products and services throughout the entire product life cycle and act as the main point of escalation.

You'll have strong communication skills and engage senior stakeholders, while coaching and mentoring junior staff.

Responsibilities include:

- Lead the delivery of the Centre of Enablement and Citizen Developer Governance roadmap, ensuring successful delivery of products, services and continuous improvement initiatives.

- Work with the Service Owner and Service Manager to translate strategic priorities into clear delivery plans, milestones and measurable outcomes.

- Manage complex risks, issues, dependencies and competing priorities across multiple teams and stakeholders, ensuring delivery momentum is maintained.

- Coordinate the development and implementation of governance processes, standards, assurance activities and service improvements that enable safe and effective use of low-code technologies.

- Build and maintain strong relationships with senior leaders, technical specialists, platform teams and business stakeholders, facilitating collaboration and informed decision-making.

- Provide delivery reporting, performance insights and recommendations to support governance boards, service reviews and strategic planning activities.

- Promote Agile and Lean delivery practices, fostering a culture of continuous improvement, innovation and evidence-based decision making.

- Support and develop communities of practice, encouraging knowledge sharing, capability development, mentoring and collaboration across the organisation.

- Act as an escalation point for delivery challenges, resolving complex issues and driving solutions that balance governance, user needs and organisational priorities.

Alongside your salary of £56,861, Office for National Statistics contributes £16,472 towards you being a member of the Civil Service Defined Benefit Pension scheme.

## Skills

### Required
- Agile
- Lean
- Life Cycle Management
- Planning
- Team Dynamics and Resolution

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