# Customer Advocacy Operations Specialist

**Company**: Razer
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Singapore/Customer-Operations-Lead--Services-_JR2026008052?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-advocacy-operations-specialist-6457c1df-5d1/

## Description

Join Razer's Customer Advocacy team to drive operational excellence and transformation. You will work closely with cross-functional teams to optimise workflows, drive project implementations, and explore opportunities to leverage AI, automation, and technology integration to improve operational efficiency and service delivery.

**Job Responsibilities:**

- Collaborate with the contact centre management team to drive achievement of key customer experience metrics, including Net Promoter Score (NPS), Service Level Agreements (SLAs), and other performance KPIs.

- Lead and coordinate projects, including planning, implementation, UAT, deployment, and user training.

- Work with IT, product, and technology teams to assess business requirements, coordinate implementation, and support testing and deployment of AI-driven solutions.

- Review and optimise operational workflows, processes, and SLAs to improve efficiency and service quality.

- Analyse operational data and customer feedback to identify trends, gaps, and improvement opportunities.

- Identify and drive AI, automation, and technology integration initiatives to enhance customer support capabilities and productivity.

- Collaborate with cross-functional teams and stakeholders to resolve operational challenges and deliver business improvements.

- Be available to respond to operational escalations during and, when required, outside office hours.

- Provide administrative and logistical support as required.

- Perform other duties and responsibilities as assigned.

**Pre-Requisites:**

- Diploma or Degree in Operations, IT, or a related discipline.

- Minimum 5 years of experience in operations, project management, or contact centre environments. FinTech or digital industry experience is an advantage.

- Strong understanding of contact centre operations and process improvement.

- Experience in project management, workflow optimisation, and stakeholder coordination.

- Good knowledge of AI, Generative AI, automation, and practical business applications. Experience in AI implementation or system integration is an advantage.

- Strong analytical, critical-thinking, and problem-solving skills.

- Proficient in Microsoft Office, particularly Excel and PowerPoint. Power BI and Oracle experience is preferred.

- Excellent communication skills with fluency in English and Mandarin. Additional local languages are a plus.

- Self-driven, resourceful, adaptable, and able to manage multiple priorities in a fast-paced environment.

- Familiarity with Razer Gold & Silver or other digital wallet ecosystems is a plus. Previous involvement in collaborating with and managing relationships with third-party outsourced vendors is advantageous for this role

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## Skills

### Required
- operations
- project management
- contact centre
- AI
- automation
- Microsoft Office
- analytical skills
- communication skills
- English
- Mandarin

### Nice to have
- FinTech
- digital industry
- Power BI
- Oracle
- Generative AI
- system integration
- Razer Gold & Silver
- digital wallet ecosystems

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Source: [Apply at razer.wd3.myworkdayjobs.com](https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Singapore/Customer-Operations-Lead--Services-_JR2026008052?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)