# (GSD) People Tech Functional Support Specialist (Bangkok-based, relocation provided)

**Company**: Agoda
**Location**: Bangkok
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/agoda/jobs/8064006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_64464da3-094

## Description

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations.

We are looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.

**Key Responsibilities:**

- Provide day-to-day support for the Workday platform in a post-go-live environment

- Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures

- Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution

- Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements

- Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations

- Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes

- Translate business requirements into functional designs and system changes

- Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs

- Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes

- Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities

- Maintain functional documentation, configuration logs, SOPs, and knowledge articles

**Requirements:**

- Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field

- Experience supporting Workday in a post-go-live or production environment

- Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security

- Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model

- Experience gathering requirements, troubleshooting issues, and supporting system enhancements

- Strong analytical and problem-solving skills

- Excellent communication and stakeholder management skills

## Skills

### Required
- Workday
- HR
- Payroll
- Finance
- IT
- Troubleshooting
- Analytical skills
- Communication skills

### Nice to have
- Workday certification
- Experience supporting in both functional and technical workstreams in Workday
- Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/agoda/jobs/8064006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)