# Facilities Officer

**Company**: JLL
**Location**: Hong Kong
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Real Estate

**Apply**: https://jll.wd1.myworkdayjobs.com/en-US/jllcareers/job/Hong-Kong-SAR-China/Facilities-Officer_REQ538815?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_641bb39e-d01

## Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

The Facilities Officer will assist in managing daily facility operations and maintenance for assigned properties. Serving as a key liaison between clients, tenants, and technical teams, you will ensure the efficient operation of building systems and oversee the service quality of outsourced vendors to provide a safe, comfortable, and compliant office environment.

**Key Responsibilities**

- Daily Operations Supervision: Regularly inspect building public areas and plant rooms, monitor system status, and ensure strict adherence to Standard Operating Procedures (SOPs).

- Vendor Management: Supervise the daily performance of outsourced vendors, conduct regular performance evaluations, and drive continuous improvement initiatives.

- Maintenance Coordination: Receive and process Work Orders, coordinate with internal engineering teams or external contractors to ensure timely repairs, and follow up until closure.

- Compliance & Safety: Ensure property operations fully comply with relevant Hong Kong regulations and assist in organizing fire drills and safety inspections.

- Financial Management: Assist in annual budget preparation, monitor daily expenses, execute procurement processes, review vendor invoices, process payment applications, and propose cost-saving initiatives.

- Event & On-site Management: Support client events, facilitate venue setup and personnel scheduling; promote WPR-hosted events, coordinate catering/setup, and collect feedback.

- Project Support: Assist engineers in preparing project data, processing funding requests, scheduling overtime, and supervising contractor on-site compliance.

- EHS & ISO14K: Assist in setting quarterly and annual goals, implement waste recycling plans, and ensure site compliance with company EHS standards.

- Reporting: Prepare monthly facility operation reports, documenting Key Performance Indicators (KPIs), incident logs, and relevant improvement measures.

- Mailing Management: Oversee Mailroom operations, provide documentation required for import/export logistics, process expense applications, and maintain delivery records.

- Customer Service: Professionally handle facility-related inquiries and complaints to enhance client satisfaction and maintain strong rapport with building management.

- Front Desk Relief: Provide coverage for the reception desk during absences.

- Perform other ad-hoc tasks as assigned by management.

**Qualifications & Requirements**

- Education: Diploma or Bachelor's degree in Facility Management, Mechanical/Electrical Engineering, or related disciplines.

- Experience: At least 2-4 years of experience in commercial property or facility management. Experience with international property consultancies or high-end hotels is preferred.

- Professional Qualifications: A valid Registered Electrical Worker (REW) certificate (Grade A or B) issued by the EMSD (Hong Kong) is preferred. CFM or similar qualifications are an advantage.

- Language Skills: Fluent in Cantonese, English, and Mandarin (spoken and written) with excellent communication and negotiation skills.

- Key Competencies: Familiarity with Hong Kong property management regulations and industry best practices, proficiency in Microsoft Office (Word, Excel, PowerPoint), strong problem-solving, multitasking, and teamwork skills, ability to work effectively under pressure in a fast-paced environment.

## Skills

### Required
- Facility Management
- Mechanical/Electrical Engineering
- Microsoft Office
- Problem-solving
- Multitasking
- Teamwork

### Nice to have
- Registered Electrical Worker (REW) certificate
- CFM or similar qualifications

---

Source: [Apply at jll.wd1.myworkdayjobs.com](https://jll.wd1.myworkdayjobs.com/en-US/jllcareers/job/Hong-Kong-SAR-China/Facilities-Officer_REQ538815?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)