# Credit Controller **Company**: Ashtead Hospital **Location**: Surrey **Work arrangement**: hybrid **Experience**: mid **Job type**: full-time **Category**: Finance **Industry**: Healthcare **Apply**: https://ramsayhealthcare.wd3.myworkdayjobs.com/en-US/Ramsay_Careers/job/Ashtead/Credit-Controller_JR17707?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_63f3fab4-871 ## Description An exciting opportunity has arisen for a motivated and proactive Credit Controller to join the Finance team at Ashtead Hospital. Although based at Ashtead Hospital, this role supports the credit control function across multiple Ramsay Health Care hospitals, making it a varied and influential position within the wider business. Ashtead Hospital is a highly respected private hospital with an excellent reputation for delivering the highest standards of care and service. Reporting to the Senior Credit Controllers, the purpose of this role is to ensure the timely and accurate allocation and collection of all hospital debts. This involves liaising with Heads of Department, medical insurance companies, patients and external credit control agencies to ensure outstanding balances are managed effectively and professionally. The successful candidate will take ownership of the credit control process, proactively managing accounts while delivering excellent customer service and support. You will work closely with internal and external stakeholders to ensure prompt payment of outstanding invoices, timely resolution of account queries and accurate allocation of cash receipts. Following a comprehensive training and induction period, the role will offer hybrid working, with an expectation of being in the office 3 days per week and working remotely for the remainder of the week. **Key Responsibilities** - Ensure all debt is collected in line with agreed targets and KPIs. - Manage the credit control processes across a portfolio of five hospitals. - Contact patients, insurers and consultants via telephone, email and letter to secure payment of outstanding balances. - Investigate and resolve account queries promptly and professionally. - Ensure accurate posting and allocation of cash receipts. - Produce aged debt reports and other financial reports as required. - Escalate high-risk or problematic accounts in a timely manner. - Maintain accurate records of outstanding debt and collection activities. - Build and maintain positive relationships with patients, insurers, consultants and colleagues. - Support month-end processes and other finance activities as required. - Ensure timely responses to requests for information and documentation. **The Successful Candidate Will Have** - Previous experience in a Credit Control, Accounts Receivable or Finance role. - Excellent communication and negotiation skills. - Strong attention to detail and a high level of accuracy. - A proactive and organised approach to debtor management. - Good working knowledge of Microsoft Excel and other Microsoft Office applications. - The ability to prioritise workload effectively and work independently. - Strong problem-solving skills and a customer-focused approach. - Experience of finance or patient administration systems would be beneficial. - Previous experience within a healthcare environment would be beneficial but is not essential. **In Return We Offer** - Competitive salary - 25 days annual leave plus bank holidays, increasing with service - Private Healthcare - Contributory Pension Scheme - Life Assurance - Employee Assistance Programme - Excellent Training and Development Opportunities - Free On-site Parking - Access to Ramsay employee benefits and discounts - Hybrid working following completion of training ## Skills ### Required - Microsoft Excel - Microsoft Office - communication - negotiation - problem-solving - customer service ### Nice to have - finance or patient administration systems - previous experience within a healthcare environment --- Source: [Apply at ramsayhealthcare.wd3.myworkdayjobs.com](https://ramsayhealthcare.wd3.myworkdayjobs.com/en-US/Ramsay_Careers/job/Ashtead/Credit-Controller_JR17707?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)