# Senior Manager of Success Architects

**Company**: GitLab
**Location**: Singapore
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Customer Success
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8842171002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_63dcb802-cb3

## Description

GitLab is seeking a Senior Manager of Success Architects to lead a distributed Asia Pacific team of Customer Success Architects and Customer Success Managers. The successful candidate will partner with executive sponsors and end-users to drive adoption and measurable outcomes.

**Key Responsibilities:**

- Lead a team of Customer Success Architects and Managers focused on customer adoption, account health, customer satisfaction, and advocacy.

- Ensure delivery of Success package entitlements and increase value by driving usage and consumption.

- Coach team members through regular feedback, development support, and career growth conversations.

- Partner with the Sr Director of Customer Experience APJ and Sales stakeholders to define team goals and priorities.

- Develop senior-level relationships with customers and support the team in building trusted advisor partnerships.

**Requirements:**

- Experience leading customer-facing delivery teams in software, technology, or customer success environments.

- Ability to guide teams that drive software adoption and manage customer relationships.

- Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.

- Familiarity with cloud or container technologies, application security concepts, or cloud platforms.

- Skill in translating strategy into clear initiatives and tracking delivery.

- Capability to lead distributed teams across regions and cultures.

**What GitLab Offers:**

- Benefits to support health, finances, and well-being.

- Flexible Paid Time Off.

- Team Member Resource Groups.

- Equity Compensation & Employee Stock Purchase Plan.

- Growth and Development Fund.

- Parental Leave.

## Skills

### Required
- software development lifecycle practices
- agile or DevOps ways of working
- cloud or container technologies
- application security concepts
- cloud platforms
- leadership
- communication
- coaching
- feedback
- delegation
- planning
- process improvement

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8842171002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)