# Contract Support & Business Engagement Coordinator

**Company**: ABM UK
**Location**: Glasgow, Scotland
**Job type**: Full-time
**Salary**: Competitive
**Category**: Customer Service
**Industry**: Other

**Apply**: https://jobs.workable.com/view/frWUFmHrSG1T7AbNR5d3nv/contract-support-%26-business-engagement-coordinator-in-glasgow-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_63d0a37e-0af

## Description

We are seeking a Contract Support & Business Engagement Coordinator to join our team in Glasgow City Centre. You will be responsible for the day-to-day administration, coordination and management of our cleaning helpdesk function.

Your main duties will include:

- Managing the day-to-day operation of the Helpdesk Dashboard

- Receiving, logging and prioritising service requests from levy-paying businesses and stakeholders

- Maintaining accurate records of all jobs raised, assigned, completed and closed via CAFM system

- Scheduling works with operational teams and gaining full completion report updates and pictures

- Liaising daily with operational supervisors and cleaning teams

- Monitoring job completion performance and service levels

- Coordinating reactive and planned work requests

- Ensuring photographic evidence and job completion records are received and stored appropriately

- Tracking outstanding actions and escalating issues where service delivery may be impacted

- Maintaining contract documentation, records and audit trails

- Identifying trends, recurring issues and areas requiring additional attention

- Supporting continuous improvement initiatives across the contract

You will also be responsible for:

- Acting as the primary point of contact for levy-paying businesses regarding cleaning service requests

- Proactively engaging with businesses through telephone contact, email correspondence and face-to-face visits to seek approval for graffiti removal works on their premises

- Gathering customer feedback following completion of works

- Promoting positive engagement between ABM and the Glasgow business community

In addition, you will be required to:

- Produce weekly and monthly performance reports

- Analyse service delivery data and identify trends and opportunities

- Develop and maintain performance dashboards

- Prepare monthly contract review reports and presentations

- Maintain accurate records of jobs received, jobs completed, response times, customer satisfaction and business engagement activity

The ideal candidate will have:

- Previous experience in contract administration, helpdesk management or service coordination

- Strong customer service and stakeholder engagement skills

- Excellent organisational and planning abilities

- Experience producing management reports using PowerPoint and Excel

- Strong communication skills, both written and verbal

- Proficiency in Microsoft Office, particularly Excel, PowerPoint and Outlook

- Ability to manage multiple tasks and priorities simultaneously

- Confidence engaging with businesses and stakeholders

## Skills

### Required
- contract administration
- helpdesk management
- service coordination
- customer service
- stakeholder engagement
- organisational skills
- planning abilities
- Microsoft Office
- Excel
- PowerPoint
- Outlook

### Nice to have
- experience using help desk or CAFM systems

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/frWUFmHrSG1T7AbNR5d3nv/contract-support-%26-business-engagement-coordinator-in-glasgow-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)