# Payroll Support Advisor **Company**: Shell **Location**: Manila **Work arrangement**: hybrid **Job type**: full-time **Category**: Human Resources **Industry**: Energy **Apply**: https://shell.wd3.myworkdayjobs.com/en-US/ShellCareers/job/Dela-Rosa---Street-office/Payroll-Support-Advisor_R211927?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_6399f9c9-809 ## Description As Payroll Support Advisor you will be responsible for executing business assurance activities and ensuring ongoing SOX/FCM compliance across both global and local processes. You will be involved in the execution of local HR processes in accordance with established policies and procedures, ensuring high-quality data management in Shell People and accurate documentation, while providing ongoing support to employees and line managers. The role works closely with Americas Payroll Operations in a collaborative team environment to meet payroll and tax processing and reporting deadlines. **Responsibilities** - Utilize Salesforce to log inquiries, provide updates, generate tickets, and ensure timely resolution and closure - Manage work-in-progress (WIP) cases and proactively communicate status updates to customers - Maintain end-to-end (E2E) ownership and accountability for assigned cases - Coordinate case handoffs to other HR Operations teams as required to ensure effective resolution - Build and maintain strong relationships with third-party service providers - Ensure adherence to established KPIs and SLAs - Foster effective partnerships with internal U.S. business stakeholders and external parties, escalating complex issues to Senior Payroll Analysts or Tier 3 teams when necessary - Liaise with HR Advice, employees, and line managers to resolve inquiries and cases efficiently - Ensure strict compliance with financial controls and data privacy requirements to mitigate business risk in a high-value payroll environment - Contribute to the overall strategy, direction, and continuous improvement of HR Operations - Demonstrate strong problem-solving, change management, and communication capabilities - Effectively manage multiple priorities and competing demands - Promote a culture of innovation, Enterprise First behaviours, and continuous improvement - Share best practices, support service improvement initiatives, and enhance service delivery - Operate effectively in a global, virtual environment, engaging key stakeholders - Conduct audits, review audit reports, and escalate risks or concerns as appropriate **Requirements** - Relevant experience in HR Payroll operations - Willing to work under a fixed-term contract arrangement - Strong English communication skills, both written and verbal - Prior experience in a Shared Services, Business Operations, or HR Payroll Services environment, preferably within a multinational organization, is an advantage - Proficient in MS Excel, Access, Word, and Outlook, with strong working knowledge of SAP - Experience in Payroll Accounting with a solid understanding of applicable tax laws and regulations - Strong analytical, organizational, and time management skills - Ability to influence stakeholders through effective communication and provide constructive challenge when appropriate - Capable of handling complex and confidential cases independently, exercising sound judgment with minimal supervision - Demonstrates an operational excellence mindset, including KPI monitoring and continuous improvement initiatives - Ability to evaluate, recommend, and implement new or existing processes and controls - Proven capability to manage multiple international stakeholders and navigate sensitive or challenging discussions - Able to perform effectively under pressure, prioritize tasks, and deliver high-quality outputs within deadlines - Comfortable working in a fast-paced environment with a diverse range of stakeholders in terms of seniority, location, and function - Willing to work night shifts aligned to U.S. Payroll operations **Benefits** - Progress as a person as we work on the energy transition together - Continuously grow the transferable skills you need to get ahead - Work at the forefront of technology, trends, and practices - Collaborate with experienced colleagues with unique expertise - Achieve your balance in a value-led culture that encourages you to be the best version of yourself - Take advantage of a hybrid work environment, allowing you to balance remote work and in-office collaboration - Perform at your best with a competitive starting salary and annual performance-related salary increase - Take advantage of paid parental leave, including for non-birthing parents - Join an organization to become one of the most diverse and inclusive in the world ## Skills ### Required - HR Payroll operations - MS Excel - Access - Word - Outlook - SAP - Payroll Accounting ### Nice to have - Shared Services - Business Operations - HR Payroll Services - multinational organization --- Source: [Apply at shell.wd3.myworkdayjobs.com](https://shell.wd3.myworkdayjobs.com/en-US/ShellCareers/job/Dela-Rosa---Street-office/Payroll-Support-Advisor_R211927?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)