# Forward Deployed Engineer

**Company**: Fin, now part of Salesforce
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $180,000 - $200,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8201208?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_63995b25-ba9

## Description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

As a Forward Deployed Engineer, you will work hands-on with some of Fin's most strategic customers, partnering closely with R&D and Go-to-Market teams to design and deliver high-impact solutions.

## Responsibilities

- Drive adoption of Fin by helping prospects unlock the power of AI capabilities to automate and scale their support operations.

- Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide insights needed to achieve outstanding results with Fin.

- Work hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.

- Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback.

- Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements.

## Requirements

- Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering, or Physics.

- Experience building a SaaS product with real-world usage.

- Interest in AI/ML and ability to quickly build a strong understanding of novel problems, capabilities, and architectures.

- Strong cross-functional collaboration skills, with the ability to navigate organisational boundaries.

- Strong coding skills, with deep knowledge of at least one high-level programming language.

- Ability to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes.

- Proficiency in using and writing REST APIs to integrate systems effectively.

- Strong communication skills, with the ability to discuss technical topics with engineers and non-technical audiences.

- Willingness to travel and work on-site with customers.

## Benefits

- Base salary range: $180,000 - $200,000

- Corporate bonus program or sales incentive

- Stock in the form of Restricted Stock Units (RSUs)

- Various benefits and resources to support health, wellbeing, family, time away from work, and financial future

## Skills

### Required
- Computer Science
- Mathematics
- Software Engineering
- Physics
- AI/ML
- SaaS
- REST APIs
- JavaScript
- Python
- Ruby

### Nice to have
- former founders
- early startup engineers

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8201208?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)